At a Glance
- Tasks: Manage customer service interactions and ensure timely communication for service-related issues.
- Company: Join Sunswap, a leader in electric refrigeration technology with a mission to reduce emissions.
- Benefits: Enjoy 30 days annual leave, free lunches, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and a focus on sustainability.
- Why this job: Be part of a team transforming the industry and making a positive environmental impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
- Location
- Based 5 days on-site at Sunswap’s Leatherhead HQ (KT22 7BA, UK)
- Salary up to 40k (based on experience)
- On-call requirement
This role includes participation in a rotating on-call schedule, typically one week in every three.
During your on-call week, you will be the first point of contact for urgent customer service and support enquiries outside of standard working hours.
Additional standby and call-out payments are provided for all on-call shifts.
Full details of the on‑call rota, expectations, and remuneration will be discussed during the initial interview.
About us
Every refrigerated truck and trailer moving goods across the country has relied on diesel for decades.
It’s polluting, expensive, and the technology hasn’t changed.
Two companies have dominated the market, selling the same legacy technology with minor updates.
Sunswap makes the electric refrigeration that’s replacing it – zero emissions, lower operating costs, built from the ground up for how fleets actually operate.
We have gone from founding to manufacturing at scale globally in just six years.
We built our own production facility in Surrey.
We are trusted by major brands like Tesco, Ocado, Birds Eye, and Happy Eggs every single day.
With units operating across the UK, France, Netherlands, Belgium, Chile, and Australia.
We’ve been named Sunday Times Best Place to Work 2024 and 2025.
We’ve won awards for innovation, technology, and marketing excellence.
We’ve secured backing from BGF, Barclays, and Clean Growth Fund.
We’ve got the customers, the traction, and the momentum.
Now we’re taking this British‑engineered product global.
Scaling manufacturing.
Opening new markets.
Building the team that will make legacy polluting technology obsolete across the world.
If you want to be part of a company that’s setting new standards for the industry and scaling internationally, this is it.
Benefits
- 30 days of annual leave plus Bank Holidays! (includes a Wellbeing Day)
- Sabbatical (after 3 years of working with Sunswap)
- 5 free counselling sessions per year
- Family leave ranging from 4 weeks to 4 months
• Free Monthly Lunches & Quarterly Socials!
- Cycle to Work Scheme
- Free Sunswap merch
- Job overview
We are seeking a Customer (Aftermarket) Coordinator to manage day‑to‑day customer service interactions and ensure customers receive timely, clear, and proactive communication.
This role is critical to maintaining Sunswap’s reputation for service excellence, providing the frontline link between customers, our service partners, and our technical team.
The Aftermarket Coordinator will work closely with the Aftermarket Lead, Technical Services Managers, and Commercial team to ensure cases are logged, tracked, and resolved to a high standard, while contributing to continuous improvement in customer satisfaction.
Key responsibilities
- Act as the first point of contact for UK customers on service‑related issues, ensuring clear and proactive communication.
- Log, triage, and track customer cases in Sunswap’s service management system, maintaining accurate records for traceability.
- Provide timely updates on job status, ETAs, and resolution progress, managing expectations effectively.
- Manage logistics and admin tasks such as booking trailers transport, liaising with third‑party providers, and handling service paperwork.
- Escalate complex or persistent cases to the Technical Services Manager.
- Collect and track customer satisfaction feedback, proactively following up post‑resolution to strengthen relationships.
- Identify recurring issues, support process reviews, and contribute to continuous improvement in customer experience.
- Ensure all service activity complies with Sunswap’s safety, quality, and communication standards.
Qualifications & experience
- Experience in a customer service, service coordinator, or operations support role, ideally in a technical, engineering, or logistics environment.
- Strong communication skills – confident handling customer queries and managing expectations.
- Organised, detail‑oriented, and able to track multiple open cases simultaneously.
- Familiarity with CRM or service‑management systems preferred.
- A proactive problem‑solver, able to elevate effectively and follow issues through to resolution.
- Team player, comfortable working cross‑functionally with technical and commercial colleagues.
- Passion for sustainability and innovation is a plus.
- #J-18808-Ljbffr
Customer Service Coordinator in Leatherhead employer: Sunswap
Sunswap is an exceptional employer that prioritises innovation and sustainability, creating a dynamic work environment at its Leatherhead HQ. Employees enjoy generous benefits such as 30 days of annual leave and complimentary monthly lunches, fostering a supportive culture that encourages personal and professional growth. With a focus on service excellence, the Aftermarket Coordinator role offers a unique opportunity to engage with customers and technical teams, making a meaningful impact in the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Leatherhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sunswap. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sunswap before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Leatherhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sunswap:Your cover letter is your chance to shine! Tell us why you want to work at Sunswap specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sunswap!
How to prepare for a job interview at Sunswap
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
