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- Tasks: Manage customer service interactions and ensure clear communication for a top-notch experience.
- Company: Join Sunswap, a pioneering clean-tech innovator transforming the cold chain industry.
- Benefits: Enjoy 30 days annual leave, free lunches, and a supportive workplace culture.
- Why this job: Be part of a mission to decarbonise transport with innovative technology and make a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth in a rapidly expanding company.
The predicted salary is between 28800 - 48000 £ per year.
Location: Based 5 days on-site at Sunswap’s Leatherhead HQ (KT22 7BA, UK)
Salary: up to 40k (based on experience)
About us
Sunswap is a clean-tech innovator, pioneering the world’s first fully electric, battery and solar-powered transport refrigeration unit (TRU) — a true zero-emission alternative to diesel-powered systems. Our mission is to decarbonise the global cold chain, delivering sustainable solutions for the transport and logistics industry.
Since our founding in 2020, we have grown rapidly and secured key partnerships with industry leaders like Tesco and DFDS to bring our cutting-edge refrigeration technology to market. In 2024, we secured a £17.3 million investment to accelerate our mission and scale our impact.
Our achievements have earned significant recognition, including the 2024 Technological Breakthrough Award from the Cold Chain Federation and a place in The Sunday Times 2024 & 2025 Best Places to Work list, celebrating our outstanding workplace culture. At Sunswap, we are united by a shared vision of innovation, sustainability, and inclusivity, where every team member is empowered to make a meaningful impact.
- 30 days of annual leave (includes a Wellbeing Day)
- Sabbatical (after 3 years of working with Sunswap)
- 5 free counselling sessions per year
- Family leave ranging from 4 weeks to 4 months
- Free Monthly Lunches & Quarterly Socials!
- Cycle to Work Scheme
- Free Sunswap merch
Job overview
We are seeking a Customer Experience Coordinator to manage day-to-day customer service interactions and ensure customers receive timely, clear, and proactive communication. This role is critical to maintaining Sunswap’s reputation for service excellence, providing the frontline link between customers, our service partners, and our technical team.
The Customer Experience Coordinator will work closely with the Aftermarket Lead, Technical Services Managers, and Commercial team to ensure cases are logged, tracked, and resolved to a high standard, while contributing to continuous improvement in customer satisfaction.
Key responsibilities
- Act as the first point of contact for UK customers on service-related issues, ensuring clear and proactive communication.
- Log, triage, and track customer cases in Sunswap’s service management system, maintaining accurate records for traceability.
- Provide timely updates on job status, ETAs, and resolution progress, managing expectations effectively.
- Manage logistics and admin tasks such as booking trailers transport, liaising with third-party providers, and handling service paperwork.
- Escalate complex or persistent cases to the Technical Services Manager
- Collect and track customer satisfaction feedback, proactively following up post-resolution to strengthen relationships.
- Identify recurring issues, support process reviews, and contribute to continuous improvement in customer experience.
- Ensure all service activity complies with Sunswap’s safety, quality, and communication standards.
Qualifications & experience
- Experience in a customer service, service coordinator, or operations support role, ideally in a technical, engineering, or logistics environment.
- Strong communication skills – confident handling customer queries and managing expectations.
- Organised, detail-oriented, and able to track multiple open cases simultaneously.
- Familiarity with CRM or service management systems preferred.
- A proactive problem-solver, able to escalate effectively and follow issues through to resolution.
- Team player, comfortable working cross-functionally with technical and commercial colleagues.
- Passion for sustainability and innovation is a plus.
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Customer Experience Coordinator employer: Sunswap
Contact Detail:
Sunswap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Sunswap employees on LinkedIn. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Sunswap’s mission and values. Show us how your passion for sustainability aligns with our goals. We love candidates who are genuinely excited about making a difference!
✨Tip Number 3
Practice your communication skills! As a Customer Experience Coordinator, you’ll need to convey information clearly. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sunswap team!
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Show Your Passion for Sustainability: When you're writing your application, let your enthusiasm for sustainability shine through! We love candidates who share our mission to decarbonise the global cold chain, so make sure to highlight any relevant experiences or interests that align with our values.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Experience Coordinator role. Mention specific skills and experiences that relate to customer service and technical support, as these are key to what we’re looking for.
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to track your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Sunswap
✨Know Sunswap Inside Out
Before your interview, dive deep into Sunswap's mission and values. Understand their innovative approach to clean-tech and how they aim to decarbonise the global cold chain. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you managed expectations, resolved issues, or improved customer satisfaction. This will demonstrate your fit for the Customer Experience Coordinator role.
✨Be Ready to Discuss Problem-Solving
Think of instances where you faced challenges in a technical or logistics environment. Be prepared to explain how you approached these problems, escalated when necessary, and followed through to resolution. This will showcase your proactive problem-solving skills, which are crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about Sunswap’s future projects, team dynamics, or customer feedback processes. This shows your genuine interest in the role and helps you assess if Sunswap is the right fit for you. Plus, it opens up a dialogue that can make you more memorable!
