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For Companies At a Glance
- Tasks: Manage customer service interactions and ensure proactive communication.
- Company: Join Sunswap, a clean-tech innovator transforming transport refrigeration.
- Benefits: Up to £40k salary, 30 days leave, free lunches, and wellness support.
- Why this job: Be the frontline hero in delivering exceptional customer experiences.
- Qualifications: Experience in customer service with strong communication skills.
- Other info: Dynamic team culture focused on sustainability and innovation.
The predicted salary is between 28800 - 48000 £ per year.
Location: Based 5 days on-site at Sunswap's Leatherhead HQ (KT22 7BA, UK)
Salary: up to 40k (based on experience)
About us
Sunswap is a clean-tech innovator, pioneering the world's first fully electric, battery and solar-powered transport refrigeration unit (TRU) — a true zero-emission alternative to diesel-powered systems. Our mission is to decarbonise the global cold chain, delivering sustainable solutions for the transport and logistics industry.
Since our founding in 2020, we have grown rapidly and secured key partnerships with industry leaders like Tesco and DFDS to bring our cutting-edge refrigeration technology to market. In 2024, we secured a £17.3 million investment to accelerate our mission and scale our impact.
Our achievements have earned significant recognition, including the 2024 Technological Breakthrough Award from the Cold Chain Federation and a place in The Sunday Times 2024 & 2025 Best Places to Work list, celebrating our outstanding workplace culture. At Sunswap, we are united by a shared vision of innovation, sustainability, and inclusivity, where every team member is empowered to make a meaningful impact.
- 30 days of annual leave (includes a Wellbeing Day)
- Sabbatical (after 3 years of working with Sunswap)
- 5 free counselling sessions per year
- Family leave ranging from 4 weeks to 4 months
- Free Monthly Lunches & Quarterly Socials!
- Cycle to Work Scheme
- Free Sunswap merch
Job overview
We are seeking a Customer Experience Coordinator to manage day-to-day customer service interactions and ensure customers receive timely, clear, and proactive communication. This role is critical to maintaining Sunswap's reputation for service excellence, providing the frontline link between customers, our service partners, and our technical team.
The Customer Experience Coordinator will work closely with the Aftermarket Lead, Technical Services Managers, and Commercial team to ensure cases are logged, tracked, and resolved to a high standard, while contributing to continuous improvement in customer satisfaction.
Key responsibilities
- Act as the first point of contact for UK customers on service-related issues, ensuring clear and proactive communication.
- Log, triage, and track customer cases in Sunswap's service management system, maintaining accurate records for traceability.
- Provide timely updates on job status, ETAs, and resolution progress, managing expectations effectively.
- Manage logistics and admin tasks such as booking trailers transport, liaising with third-party providers, and handling service paperwork.
- Escalate complex or persistent cases to the Technical Services Manager.
- Collect and track customer satisfaction feedback, proactively following up post-resolution to strengthen relationships.
- Identify recurring issues, support process reviews, and contribute to continuous improvement in customer experience.
- Ensure all service activity complies with Sunswap's safety, quality, and communication standards.
Qualifications & experience
- Experience in a customer service, service coordinator, or operations support role, ideally in a technical, engineering, or logistics environment.
- Strong communication skills - confident handling customer queries and managing expectations.
- Organised, detail-oriented, and able to track multiple open cases simultaneously.
- Familiarity with CRM or service management systems preferred.
- A proactive problem-solver, able to upscale effectively and follow issues through to resolution.
- Team player, comfortable working cross-functionally with technical and commercial colleagues.
- Passion for sustainability and innovation is a plus.
Nice to have
- Fluent in Spanish
Apply for this role
Ready to make a difference? Apply now and help shape the future of transport refrigeration.
Customer Experience Coordinator in Leatherhead employer: Sunswap Ltd
Contact Detail:
Sunswap Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Sunswap. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Sunswap’s mission and values. Show us how your passion for sustainability aligns with our goals. We love candidates who are genuinely excited about making a difference!
✨Tip Number 3
Practice your communication skills! As a Customer Experience Coordinator, you’ll need to handle queries confidently. Role-play with a friend or record yourself to refine your responses and ensure you come across as clear and proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Sunswap team and contributing to our innovative journey.
We think you need these skills to ace Customer Experience Coordinator in Leatherhead
Some tips for your application 🫡
Show Your Passion for Sustainability: When you're writing your application, let your enthusiasm for sustainability shine through! Mention any relevant experiences or projects that align with Sunswap's mission to decarbonise the global cold chain. We love seeing candidates who share our values!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your customer service experience and any technical skills that relate to the job description. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate candidates who can communicate effectively, just like we do with our customers!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Sunswap family!
How to prepare for a job interview at Sunswap Ltd
✨Know Sunswap Inside Out
Before your interview, dive deep into Sunswap's mission and values. Understand their innovative approach to clean-tech and how they aim to decarbonise the global cold chain. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills, especially in technical or logistics environments. Be ready to discuss how you've effectively managed customer queries and expectations, as this role is all about maintaining service excellence.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully resolved complex issues. Be prepared to explain your thought process and the steps you took to reach a solution. Sunswap values proactive problem-solvers, so showcasing this skill will definitely work in your favour.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing projects, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you gauge if Sunswap is the right fit for you.
