At a Glance
- Tasks: Deliver exceptional in-room dining experiences with timely and professional service.
- Company: Join Sunset Hospitality Group, a leading lifestyle hospitality brand with global presence.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth in the hospitality industry.
- Other info: Work in a vibrant atmosphere with a focus on teamwork and operational excellence.
- Why this job: Be part of a team that creates memorable moments for guests in a stunning hotel setting.
- Qualifications: Experience in food and beverage service, excellent customer service skills, and a team player attitude.
The predicted salary is between 24000 - 30000 £ per year.
Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues and has a presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
METT Singapore, a Heritage Icon in the heart of Fort Canning Park, blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.
Responsibilities:
- Deliver food and beverage orders, as well as room amenities, to guest rooms in a timely, professional, and courteous manner.
- Ensure all orders are prepared, presented, and delivered according to established service standards.
- Verify order accuracy upon delivery and confirm guest satisfaction with products and services provided.
- Process guest orders and billing transactions accurately using the POS system.
- Handle cashless payment transactions efficiently and in accordance with company procedures.
- Accurately record and communicate guest orders to the kitchen team.
- Respond promptly and professionally to guest enquiries, requests, and complaints, ensuring a positive guest experience.
- Coordinate effectively with the Kitchen, Front Office, and Housekeeping team to ensure seamless service delivery.
- Maintain comprehensive knowledge of menu offerings, ingredients, preparation methods, and allergen information to assist guests when required.
- Promote and upsell food and beverage items to maximize revenue opportunities.
- Ensure all guest requests and special requirements are handled efficiently and with attention to detail.
- Build and maintain positive working relationships with colleagues, supervisors, and managers to support teamwork and operational excellence.
- Comply with all company policies, service standards, health and safety regulations, and operational procedures.
- Perform any other duties and responsibilities assigned by management to support business operations.
Knowledge, skills and experience:
- Minimum 1 year of experience in Food & Beverage Service, In-Room Dining, Room Service, Restaurant, Hotel, or Hospitality operations preferred.
- Previous experience in a luxury lifestyle hotel or upscale dining environment would be an advantage.
- Excellent customer service and interpersonal skills.
- Strong verbal communication skills with the ability to interact professionally with guests and colleagues.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- Strong organizational and time management skills.
- Ability to handle guest requests, concerns, and complaints with professionalism.
- Team player with the ability to collaborate across departments.
- Ability to multitask and prioritize duties effectively.
F&B Service Executive - In Room Dining in Penarth employer: SUNSET METT SING PTE. LTD.
Sunset Hospitality Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the dynamic hospitality sector. Located in the heart of Fort Canning Park, METT Singapore provides a unique opportunity to work in a luxury lifestyle hotel that blends colonial charm with modern elegance, ensuring that every team member contributes to creating memorable experiences for guests. With a commitment to excellence and a supportive environment, employees can thrive while enjoying competitive benefits and the chance to be part of a diverse, multinational team dedicated to authentic hospitality.
Contact Details:
SUNSET METT SING PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land F&B Service Executive - In Room Dining in Penarth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SUNSET METT SING PTE. LTD.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SUNSET METT SING PTE. LTD.
Don't be shy about reaching out to SUNSET METT SING PTE. LTD. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Service Executive - In Room Dining in Penarth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SUNSET METT SING PTE. LTD. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SUNSET METT SING PTE. LTD.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
