At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests feel welcomed and valued.
- Company: Join Sunset Hospitality Group, a global leader in lifestyle hospitality.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for growth in a vibrant environment.
- Other info: Dynamic role with a chance to work in a luxury setting and meet diverse people.
- Why this job: Create unforgettable experiences for guests in a stunning heritage hotel.
- Qualifications: 1-2 years in hospitality, excellent communication skills, and a passion for service.
The predicted salary is between 24000 - 30000 £ per year.
Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
METT Singapore, a Heritage Icon in the heart of Fort Canning Park.
The hotel blends colonial charm with contemporary soul.
Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection.
With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.
As the Guest Relations Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way.
You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in, to the time they are settled in their rooms.
- Day to Day Responsibilities
- To perform the smooth operations of front desk including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to establish policies and procedures.
- To assist all guests in a friendly, helpful and professional manner including but not limited to offering room orientation to all arriving guests or escorting guests to their destination within the hotel, attempting to use guest names at least twice during the engagement.
- To liaise with Guest Relations Manager regarding any complaints and to assist walk in guests with alternative accommodation in the event of a full house situation.
- To inform other departments of arrival, room changes, check out and special arrangements.
- To attend shift briefings to ensure hotel activities and operational requirements are known.
- To ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
- To ensure complete guests database including obtaining guest's passport details, nationality, date of birth and email addresses.
- To perform any other job task as reasonably assigned.
Knowledge, Skills and Qualifications
- At least 1-2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting.
- Excellent communication and interpersonal skills.
- Basic computer skills, with prior experience in Opera software preferred.
- Customer-focused with a positive attitude and a welcoming demeanor.
- Ability to perform well under pressure.
- High energy level with a positive outlook.
- A willingness to go above and beyond to meet guest expectations.
- A genuine passion for customer service and hospitality.
- Able to work shifts, weekends and public holidays.
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Guest Relations Executive employer: SUNSET METT SING PTE. LTD.
Sunset Hospitality Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the dynamic hospitality sector. Located in the heart of Fort Canning Park, METT Singapore provides a unique opportunity to engage with diverse guests while working in a stunning environment that blends colonial charm with modern luxury. With a commitment to authentic experiences, employees are encouraged to bring their passion for customer service to life, ensuring every day is rewarding and meaningful.
Contact Details:
SUNSET METT SING PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SUNSET METT SING PTE. LTD.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SUNSET METT SING PTE. LTD.
Don't be shy about reaching out to SUNSET METT SING PTE. LTD. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SUNSET METT SING PTE. LTD. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SUNSET METT SING PTE. LTD.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
