At a Glance
- Tasks: Welcome guests, assist with luggage, and provide top-notch service.
- Company: Join Sunset Hospitality Group, a global leader in lifestyle hospitality.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Work in a vibrant hotel setting with a focus on teamwork.
- Why this job: Be the first smile guests see and create memorable experiences.
- Qualifications: NITEC or related qualification; customer service skills are a must.
The predicted salary is between 20000 - 25000 £ per year.
Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
METT Singapore, a Heritage Icon in the heart of Fort Canning Park.
The hotel blends colonial charm with contemporary soul.
Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection.
With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.
As a Bellman, you are the first point of contact with our guests as they enter the hotel.
Your friendly personality will spark joy to our guest and make their welcome experience a truly experience one.
You are passionate to deliver true hospitality.
You are in the know and always ready to assist our guests, either with their baggage delivery or call for a transportation for them to explore Singapore.
Day-to-Day responsibilities
- Welcome arriving and departing guests by opening and closing vehicle doors and providing a warm, courteous first and last impression of the hotel.
- Assist guests with the handling, transportation, and delivery of luggage to and from their rooms or designated areas.
- Monitor daily arrival and departure lists, with particular attention to VIP and special-arrival guests, to ensure seamless service.
- Coordinate with Front Office and other relevant departments to facilitate the arrival, stay, and departure of VIP guests.
- Assist guests during the check-in and check-out process by providing luggage assistance and escorting them as required.
- Escort guests to their rooms and provide an orientation of the room, including room type, key features, amenities, and directions within the hotel.
- Offer accurate information on hotel facilities, services, and local attractions to enhance the overall guest experience.
- Respond promptly and professionally to guest requests, ensuring a high standard of personalized service at all times.
- Maintain the cleanliness and organization of the hotel entrance, lobby, and luggage storage areas in accordance with hotel standards.
Knowledge, Skills and Qualifications
- Minimum NITEC, Higher NITEC, or Certificate in Hospitality, Hotel Management, Tourism, or a related discipline.
- 1–2 years of relevant experience in a similar role within a hotel, preferably in a luxury, lifestyle hospitality environment.
- Excellent customer service and interpersonal communication skills with a professional and friendly demeanor.
- Ability to work efficiently in a fast-paced, high-service-standard hospitality environment while maintaining attention to detail.
- Physically fit and able to lift and transport guest luggage as required.
- Willingness to work rotating shifts, including weekends and public holidays.
- Positive attitude, strong teamwork and the ability to remain calm and professional under pressure.
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Bellman employer: SUNSET METT SING PTE. LTD.
Sunset Hospitality Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the dynamic hospitality sector. Located in the heart of Fort Canning Park, METT Singapore provides a unique opportunity to engage with diverse guests while working in a stunning environment that blends colonial charm with modern luxury. With a commitment to authentic experiences, employees are encouraged to bring their passion for customer service to life, ensuring every day is rewarding and meaningful.
Contact Details:
SUNSET METT SING PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bellman
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SUNSET METT SING PTE. LTD.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SUNSET METT SING PTE. LTD.
Don't be shy about reaching out to SUNSET METT SING PTE. LTD. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bellman
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SUNSET METT SING PTE. LTD. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SUNSET METT SING PTE. LTD.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
