At a Glance
- Tasks: Support SAP systems, troubleshoot issues, and enhance user experience in a dynamic environment.
- Company: Join Sunseeker International, a leader in luxury yacht manufacturing with a rich heritage.
- Benefits: Enjoy a competitive salary, generous pension, private medical insurance, and employee discounts.
- Other info: Work on-site in beautiful Poole, surrounded by stunning beaches and nature.
- Why this job: Be part of a passionate team crafting innovative solutions in a fast-paced setting.
- Qualifications: Experience in SAP support, strong analytical skills, and a customer-focused mindset.
The predicted salary is between 28350 - 34650 £ per year.
About Sunseeker International
Sunseeker was founded on a bold vision: to create a new kind of yacht and redefine what was possible on the water.
From our earliest designs in 1967, we’ve pushed boundaries and reshaped the motor yacht industry through innovation, craftsmanship and relentless ambition.
At the heart of every Sunseeker lies a legacy of expert hands and meticulous attention to detail, skills refined and passed down through generations.
These are the qualities that set our yachts apart - and the qualities that continue to drive our craft today.
In a world increasingly defined by automation, we remain committed to building hand‑crafted, hand‑finished boats.
With over 1,800 talented team members across our busy shipyards - from long‑serving specialists to more than 180 apprentices - our Sunseeker workforce reflects the strength, diversity and pride of our local community.
It’s this blend of heritage, skill and passion that makes our shipyards unlike any other place in the world.
Who We Are Seeking
Sunseeker International is seeking a proactive and detail-oriented SAP Support Analyst to join our dynamic IT team based in Poole, Dorset.
This is a pivotal role supporting our core SAP landscape, ensuring stability, performance and continual improvement across key business processes.
You will act as a trusted liaison between business users, internal technical teams and third-party vendors, taking ownership of SAP support issues end to end.
This role is ideal for an experienced SAP support professional who thrives in a fast‑paced, collaborative manufacturing environment and enjoys blending technical expertise with excellent customer service.
A Day in the Life
In this role, no two days are the same.
You’ll start the day reviewing SAP support tickets, prioritising and triaging incidents and service requests via the service desk.
You’ll collaborate closely with colleagues across Finance, Supply Chain, Manufacturing and Production to diagnose issues, clarify requirements and deliver effective solutions.
You’ll work hands‑on with user access and role configuration, liaise with third‑party support partners to resolve more complex issues, and contribute to testing and quality assurance for system enhancements and upgrades.
Throughout the day, you’ll also analyse trends in support calls, looking for opportunities to improve processes, reduce recurring issues and enhance the overall user experience.
- Example Responsibilities Include
- Acting as first and second line support for SAP incidents and service requests, ensuring issues are logged, prioritised, triaged and resolved in line with SLAs
- Gathering detailed user requirements, assessing feasibility, ROI and recommending next steps through internal change processes
- Managing SAP user accounts, roles and transaction code allocations
- Investigating root causes of recurring issues using Solution Manager and working with partners to implement permanent fixes
- Participating in unit, integration and user acceptance testing (UAT) for system changes and upgrades
- Creating and maintaining high-quality system and support documentation
- Collaborating with internal stakeholders and external vendors to deliver effective support outcomes
- Identifying opportunities for training and process optimisation to reduce future support demand
- Supporting the management of third‑party vendor performance and associated costs
- To Be Considered for This Role You Should Have
- A bachelor’s degree in Computer Science, Information Technology or a related discipline (desirable)
- Experience in 1st and 2nd line SAP support or a similar ERP analyst role
- Strong functional SAP knowledge with hands‑on experience in user and role management
- Understanding of SAP architecture, integration points and data migration techniques
- Knowledge of SAP security patching requirements and approaches
- Familiarity with IT service management principles; ITIL Foundation certification is advantageous
- Excellent analytical and problem‑solving skills with strong attention to detail
- Confident communication skills, able to explain technical concepts to non-technical users
- A customer‑focused mindset with a strong sense of ownership and accountability
- The ability to work independently while contributing positively to a collaborative team
- Please note that this position is required to be on‑site 5 days per week - unfortunately, there is no hybrid or remote working option available for this role, as the successful candidate will need to work closely with the wider team and support day‑to‑day operations on site.
- Desirable experience: use of service desk tools such as Jira or Service Now, experience with SAP Solution Manager and SAP ECC6, previous experience in a manufacturing environment
- Sunseeker employees benefit from
With 7 miles of golden sandy beaches, flanked on both sides by the New Forest National Park and the Jurassic Coast line, working in Poole for a genuinely premiere international brand offers an enviable opportunity to truly live the dream.
All the usual benefits you would expect from a sophisticated manufacturing organisation are available, including:
- A generous company pension scheme - 6% employer contribution
- Private medical insurance, including baby bonus and Digital GP (after 2 years)
- Dental insurance (after 2 years)
- Annual leave increases with continued service
- Health Assured EAP
- Trained Mental Health First Aiders
- Death in service scheme (£)
- Employee discounts with a wide range of third party businesses (up to 30% off) including Perkbox
- #J-18808-Ljbffr
SAP Support Analyst in Poole employer: Sunseeker
Sunseeker International is an exceptional employer, offering a unique opportunity to work in the prestigious marine industry while being based in the beautiful coastal town of Poole. With a strong commitment to employee development, apprentices benefit from hands-on training, a comprehensive benefits package, and the potential for permanent positions upon completion of their apprenticeship. The supportive work culture fosters teamwork and excellence, making it an ideal environment for those passionate about craftsmanship and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Support Analyst in Poole
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at Sunseeker.
✨Check Out Sunseeker Directly
Keep an eye on Sunseeker’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace SAP Support Analyst in Poole
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the SAP Support Analyst role at Sunseeker, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at Sunseeker.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at Sunseeker. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at Sunseeker.
How to prepare for a job interview at Sunseeker
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at Sunseeker. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
