At a Glance
- Tasks: Manage solar installation projects and ensure a top-notch customer experience.
- Company: Join a forward-thinking company in the renewable energy sector.
- Benefits: Gain valuable training, flexible work environment, and opportunities for growth.
- Other info: Dynamic role with a chance to learn about solar and battery technology.
- Why this job: Be part of the green energy revolution and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- High organisational ability and attention to detail
- Experience in energy or renewables is desirable, but definitely isn’t essential as we’ll provide all the training and product knowledge you need
- Excellent communication skills, both written and verbal
- Strong interpersonal skills: experience in (or a real desire to work in) customer-facing roles is strongly preferred
- Self‑motivated, curious and proactive in finding and solving problems
- Flexibility to operate in a fast‑paced and ever‑changing environment
- Excited to learn about solar & battery installations and the wider home energy ecosystem
What the job involves
- Project management: managing the end‑to‑end installation process, including coordinating with customers, scaffolders, installers and industry bodies to deliver an outstanding customer experience
- Customer communication: building a strong rapport with customers across their journey - from installation through to in‑life - clearly managing expectations, handling unexpected issues and helping customers make the most of their system, including getting set up on the right energy tariff and optimising their battery
- Technical knowledge: developing a strong working knowledge of domestic solar & battery systems so you can carry out simple surveys, estimate scaffolding costs, and explain technical aspects of an installation or system behaviour to customers in a clear, accessible way, with support from the technical team where needed
- Working across teams and the wider energy market: you will also have opportunities to engage with other teams in the business, such as Sales and Product, to improve and scale our processes, and staying closely involved in a fast‑evolving energy landscape, including smart tariffs, battery optimisation and emerging market developments
Operations Associate employer: Sunsave Group
As an Operations Associate at our company, you'll be part of a dynamic team dedicated to transforming the energy landscape through solar and battery installations. We pride ourselves on fostering a collaborative work culture that encourages personal growth and development, offering comprehensive training and support to help you excel in your role. Located in a vibrant area with a strong focus on sustainability, we provide our employees with unique opportunities to engage with cutting-edge technology while making a meaningful impact in the community.
We think you need these skills to ace Operations Associate
Organisational Ability
Attention to Detail
Communication Skills
Interpersonal Skills
Customer-Facing Experience
Problem-Solving Skills
Flexibility
