Commercial Operations Manager - International Markets(001535)

SUNRATE is a global payment and treasury management platform for businesses worldwide. Founded in 2016, SUNRATE has been recognised as a leading solution provider and has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge proprietary platform, extensive global network, and robust APIs.

With its global business headquarters in Singapore and offices in Hong Kong, Jakarta, London, and Shanghai, SUNRATE partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, and J.P. Morgan. SUNRATE is also the principal member of Mastercard, Visa, and UPI.

We are looking for an International Operations & Commercial Enablement Manager to support our rapidly growing global FinTech business based in the UK. With a significant operational presence in APAC and expanding commercial activity in Europe, this role is designed to bridge regional knowledge, processes, and communication. It is therefore essential that the candidate has the ability to speak both Mandarin and English. The ideal candidate is a systems-savvy operator with strong commercial awareness, excellent cross-cultural communication skills, and a deep understanding of FinTech operational and compliance frameworks. This person will ensure that European sales and customer-facing teams are fully supported while aligning closely with APAC operations, product, and compliance teams. This is a highly collaborative, customer-facing, and cross-functional role responsible for ensuring smooth operational alignment, enabling commercial teams, and supporting business development across regions.

What you’ll be spending your time on:

• Cross-Regional Operational Alignment
  • Act as the primary operational liaison between APAC operations and European commercial teams.
  • Translate APAC-driven operational updates, product changes, and system developments into clear, actionable guidance for European teams.
  • Ensure that workflows, documentation, and processes remain consistent, scalable, and aligned across regions.
  • Facilitate regular cross-regional communication to ensure transparency, prioritisation, and knowledge sharing.
• Commercial Enablement & Business Development Support
  • Provide European sales teams with the operational, product, and systems knowledge needed to drive new business.
  • Support pre-sales conversations with insight into feasibility, operational considerations, and compliance requirements.
  • Identify opportunities for process improvement or product adjustments that can help unlock regional growth.
  • Offer structured feedback from European markets to APAC teams to inform product roadmaps and business strategy.
• Customer-Facing Engagement
  • Join key customer calls to provide operational clarity, explain system capabilities, discuss integration options, or address compliance considerations.
  • Support customers through stages of onboarding, implementation, and early adoption as needed (without this being the primary function).
  • Ensure customers receive accurate, timely, and regionally aligned information.
• Systems & Process Expertise
  • Serve as a subject-matter expert on internal systems, tools, and workflows.
  • Guide internal teams and customers on platform configuration, operational requirements, and best practices.
  • Partner with Product and Operations to troubleshoot issues, elevate requirements, or streamline processes.
• Compliance & Regulatory Support
  • Coordinate with APAC Compliance and Risk teams to ensure European processes adhere to necessary regulatory standards (e.g., KYC, AML, data protection).
  • Support European teams in explaining compliance-related onboarding and operational requirements to customers.
  • Help maintain documentation aligned with global compliance expectations.
• Operational Problem-Solving & Continuous Improvement
  • Identify operational friction points between regions and propose or implement improvements.
  • Monitor customer and sales team feedback to highlight opportunities for refinement.
  • Contribute to building more scalable global operational frameworks.

For this role you should have:

• Fluency in English and Mandarin.
• Experience in FinTech, payments, financial services, SaaS, or relevant technology sectors.
• Strong operational background with exposure to customer-facing, technical, or commercial roles.
• Excellent communication skills, particularly in cross-regional or cross-cultural contexts (APAC–Europe experience is a strong plus).
• Proven ability to manage complex internal and external stakeholders.
• High commercial awareness and understanding of how operations impact sales and customer experience.
• Familiarity with financial compliance requirements such as KYC, AML, transaction monitoring, or regulatory reporting.
• Strong problem-solving skills with the ability to translate technical or operational issues into simple explanations.
• Ability to work independently across multiple time zones.

Not a Must but a Great Advantage:

• Technical understanding of APIs, integrations, or financial infrastructure.
• End to end customer onboarding experience.
• Experience working in high-growth, global FinTech environments.