Junior Business Process Analyst in West Bromwich

This role is based in our Bristol Office with time spent working in the office and at home.

Flexible working
All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Salary and benefits
£35,000 – £40,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, flexible working, career breaks, income protection, 3x volunteering days and much more.

Here's Why We Need you (aka job purpose)
Being a member of our Change team is an exciting place to be. As a Junior Business Process Analyst, you will be working with internal parts of the business as well as external suppliers to identify and document business and IT requirements and solutions to enable project deliveries and process improvement.

Here's what you'll do for us (aka accountabilities)

• You'll use your skills and techniques to accurately capture and document business requirements and identify opportunities to improve the business processes.
• You'll work through all project phases to support the development and delivery of optimal business solutions, including Target Operating models and business cases.
• You'll ensure that our customers are fully accounted for when defining requirements.
• You'll support testing and business verification activities to deliver change successfully into our business as usual operation.
• You'll always look to build upon experience, capture learnings and recommend improvements to business and project processes.
• You'll build positive relationships with internal customers and internal suppliers to communicate requirements to provide clarity of changes taking place.
• You'll continually seek out industry and technical knowledge and improve on professional skills by completing necessary development activities.

Here's what we will do for you (aka benefits)
As well as offering a creative and exciting office environment on the riverside in Bristol, we offer a competitive salary, bonus and pension. Our Brightening Squad work hard – and with a healthy budget – to make SunLife fun to work and together with various charitable events throughout the year there's always a chance to Give Back.

How you'll be successful (aka measures)

• You'll be known for identifying solutions that meet business needs and processes.
• You'll make sure that documents are completed accurately, consistently and on time and clearly aligned to business strategy.
• Your rigour will mean we apply change management processes, operate reliable audit trails and traceability to requirements.
• You'll make sure that the benefits of the change are clearly stated and owned.
• You'll make sure that testing and verification activities are clearly documented, and execution is delivered to plan avoiding adverse impact on operational teams.
• Your deliverables will be signed off by the required stakeholders.
• You'll engage stakeholders and provide clear communication plans to ensure changes are understood and no surprises.
• Our internal customers will only have great things to say about you. You'll be known as a key player and receive positive feedback.
• You'll be suitably accredited and up to date with business analysis practices.

Who you'll be working with (aka stakeholders)
Third party suppliers, Other internal support functions and project staff.

What we want you to bring to the table (aka skills and experience)

• You'll have some experience as a Business Analyst or Business Process Improvement Analyst, ideally in commercial, marketing or financial environments.
• You'll have strong analysis skills.
• You'll be adept at using skills in facilitation and negotiation.
• You'll pay rigorous attention to detail.
• You'll have good awareness of commercial practices and business processes within marketing and ideally financial services.
• You'll have good knowledge of existing and emerging technologies and good working knowledge of Office products including Visio, PowerPoint, Word and Excel.
• You'll have sound planning and organisational abilities.
• You'll be able to identify business impacts of proposed changes and be a creative problem solver.

What it feels like to work here (aka environment)
SunLife is an exciting place to be. We're a small business that's had lots of change and we think that's a good thing! You will be operating in a fast moving environment with projects competing for resources. Our focus is on delivery of key projects to time, cost and quality to drive the business forward.