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- Tasks: Provide top-notch admin support and manage customer requests with confidence.
- Company: Join a dynamic team at SunLife, where change is embraced and fun is part of the culture.
- Benefits: Great starting point for your career with opportunities for growth and development.
- Other info: Supportive team atmosphere where hard work meets enjoyment.
- Why this job: Make a real impact by delivering excellent service in a fast-paced environment.
- Qualifications: Organised, adaptable, and ready to tackle multiple priorities.
The predicted salary is between 22000 - 24000 £ per year.
We are looking for enthusiastic and motivated administrative support with a focus on delivering excellent service. As admin support, you’ll need to be well organised and self-motivated to manage conflicting priorities delivering positive outcomes for external customers and internal stakeholders. You’ll work with and be supported at all times by a team of Operations Managers.
Here’s what you’ll do for us:
- Handle inbound requests from multiple sources (through email contact) – providing the correct outcome with confidence or forwarding on to the right place.
- Confidently navigate multiple internal software systems to gather customer information and reach the right outcome.
- Identify opportunities to improve processes to reduce the time taken to respond to the volume and/or reduce the volume of customer contacts.
- Ensure accuracy and consistency in all you do.
How you’ll be successful:
- Providing right first time responses to customers and stakeholders, minimising the need for them to reply.
- Generate positive customer feedback and stakeholder feedback.
- Engage with customers and stakeholders effectively to understand their needs, meeting agreed service performance standards.
- Be extremely organised and efficient – you’ll be working with multiple mailboxes, queries and stakeholders.
Who you’ll be working with:
- Telephony team.
What we want you to bring to the table:
- Ability to manage multiple conflicting priorities.
- Able to adapt to different customer types and support customers with vulnerabilities.
- A desire to hit the ground running and keep up with the fast pace of the team.
What it feels like to work here:
SunLife is a small business that has had lots of change. You’ll need to enjoy working in a fast-paced work environment with a supportive and caring team who like to work hard and have fun in equal measure. This entry level role will provide you with the best starting point to grow and develop your career at SunLife.
Administrative Assistant employer: SunLife UK
Contact Detail:
SunLife UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on SunLife. Understanding their values and work environment will help you connect with the team and show that you're genuinely interested in being part of their supportive and fun atmosphere.
✨Tip Number 2
Practice your responses! Think about how you can demonstrate your organisational skills and ability to handle multiple priorities. Use examples from your past experiences to show how you’ve successfully managed conflicting tasks and delivered positive outcomes.
✨Tip Number 3
Be ready to ask questions! During your interview, don’t hesitate to ask about the team dynamics or how they handle customer feedback. This shows that you’re engaged and eager to understand how you can contribute to improving processes.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It’s a great way to stand out and show your enthusiasm for the role and the company.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're motivated and excited about the opportunity to support our team and deliver excellent service.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use headings, bullet points, and clear language to showcase your skills and experience. We love a tidy application that reflects your organisational skills!
Tailor Your Application: Don’t just send a generic application! Take the time to align your skills and experiences with what we’re looking for in the job description. Show us how you can handle multiple priorities and adapt to different customer types.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SunLife UK
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrative Assistant. Familiarise yourself with common administrative tasks and the software systems mentioned in the job description. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Organisational Skills
Since the role requires managing multiple priorities, be prepared to discuss how you stay organised. Bring examples of how you've successfully juggled tasks in the past, whether through tools like calendars or task lists. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Engage with Examples
When discussing your experience, use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey how you've provided excellent service and handled customer queries in previous roles, aligning with their focus on positive outcomes.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.