Caseworker in Reading

What We Offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About The Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via telephone, explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

Responsibilities

• Manage a caseload of self‐referred and referred service users, providing information and advocacy to help them navigate the criminal justice process.
• Conduct risk and needs assessments, ensuring each victim receives tailored support and information.
• Identify barriers to accessing services and work with partners to provide ongoing support.
• Keep accurate and confidential case records on a bespoke case management system.
• Make calls to offer support to victims of domestic abuse, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support.
• Liaise and actively engage with other local providers to share information on the VS service offer.
• Work as part of a small team with staff to provide a seamless service to clients.

Qualifications and Skills

• Strong written and verbal communication skills.
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard.
• Good organisational and time management skills, able to manage competing needs and priorities.
• Ability to work effectively both as part of a team and independently.
• Ability to develop and maintain partnerships with internal and external organisations.
• The ability to maintain professional boundaries and confidentiality.
• Proven experience of managing a challenging caseload and a strong knowledge of safeguarding practices.
• A high level of personal resilience to manage exposure to emotional or sensitive demands of the role.

This role requires ad‐hoc travel across the Thames Valley to attend team meetings and supervision sessions, as well as providing a face‐to‐face service to clients where necessary. A driving licence and access to a vehicle are considered essential; if you cannot drive due to a disability, please indicate this in your application so we can explore alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.

We celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How To Apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

EEO Statement

We reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered and started an application, we will contact you to advise of any amended closing date wherever possible.

Equal Employment Opportunity

We are an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability or any other characteristic protected by law.