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- Tasks: Support frontline services by processing referrals and managing social media engagement.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Enjoy flexible working, generous leave, and exclusive discounts.
- Why this job: Make a real difference in the lives of vulnerable individuals while developing your skills.
- Qualifications: Experience in administration and client support, especially with vulnerable clients.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an effective and flexible service delivery assistant to cover a fixed term 6 month secondment in Lancashire. The role will initially be temporarily working from home with any future office base to be confirmed. Therefore, you will need to live within a commutable distance to Lancashire.
What We Offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About The Role
This role provides help and support to our frontline services, to deliver an effective service by processing referrals in a timely manner, processing post and responding to miscellaneous enquiries, delivering our social media strategy and contributing to wider engagement - particularly with children and young people. Although we intend to appoint one person to this role, the responsibilities are divided across two service areas: 25 hours per week will support our Children and Young People’s Services, and 10 hours per week will support the Lancashire Sexual Violence Service. For contractual purposes, this will be issued as two linked contracts- one for 25 hours and one for 10 hours.
Key Responsibilities
- Process referrals into the service and upload to the CMS in a timely manner.
- Plan and publish regular updates on the service's social media platforms.
- Respond to general enquiries and provide accurate information.
- Remain up to date with organisational and professional policies, procedures and best practice and legislation connected to your work.
- Work closely with the Operations Manager on developing and delivering online and in person engagement strategies.
About You
Ideally, you will have work experience providing administrative and client facing support in a service working with vulnerable and/or traumatised clients. You will be accustomed to data entry into case management systems and able to tailor your approach to meet priorities like service level agreements (deadlines). You will also have experience using and delivering targeted messages on social media and feeding into engagement and outreach strategies.
You Will Need
This role can involve regular travel across Lancashire, and due to the wide geographic area we cover, you will need to have reliable means of travelling across the county.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How To Apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Administrator in Preston employer: Sunil Goel & Associates, CAs
Contact Detail:
Sunil Goel & Associates, CAs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Preston
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by researching the organisation. Understand their mission and values, especially around supporting vulnerable clients. This will help you align your answers with what they care about.
✨Tip Number 3
Show off your social media skills! Since the role involves engaging with young people online, be ready to discuss your experience and ideas for effective social media strategies during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Victim Support.
We think you need these skills to ace Administrator in Preston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our mission at Victim Support, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Administrator role.
Show Your Passion: Let your enthusiasm for the role shine through! We love candidates who are genuinely excited about supporting vulnerable clients and making a difference in their lives. Share why this role matters to you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Sunil Goel & Associates, CAs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around processing referrals and engaging with social media. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Experience with Vulnerable Clients
Since the role involves working with vulnerable and traumatised clients, be prepared to share specific examples from your past experiences. Highlight how you've provided support in similar situations and how you tailored your approach to meet their needs.
✨Prepare for Questions on Engagement Strategies
Expect questions about your experience with social media and engagement strategies. Think of examples where you successfully planned and published content that resonated with your audience, particularly children and young people, as this is a key part of the role.
✨Demonstrate Flexibility and Adaptability
Given the hybrid working model and the need to travel across Lancashire, emphasise your flexibility. Share instances where you adapted to changing circumstances or worked effectively in different environments, showing that you can thrive in a dynamic setting.
