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For Companies At a Glance
- Tasks: Transform data into insights and drive systemic change for improved outcomes.
- Company: Join Victim Support, a values-driven charity making a real difference.
- Benefits: Flexible working, generous leave, birthday off, and exclusive discounts.
- Why this job: Use your data skills to tackle complex problems and shape strategic decisions.
- Qualifications: Experience with Python or R, and data visualisation tools like Power BI.
- Other info: Diverse and inclusive workplace with strong career development opportunities.
The predicted salary is between 28800 - 48000 ÂŁ per year.
We have an exciting opportunity for an experienced data & analytics professional to join the Performance team in London. Are you ready to make a difference in a values‑driven organisation? Can you transform varied data into meaningful insights and communicate effectively with diverse audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems and shape strategic decisions, we want to hear from you.
What We Offer
- Flexible Working Options: including hybrid working
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
- Birthday Leave: an extra day off for your birthday
- Pension Plan: 5% employer contribution
- Enhanced Allowances: enhanced sick pay, maternity and paternity payments
- Exclusive Discounts: high street, retail, holiday, gym, entertainment and leisure discounts
- Financial Wellbeing: access to our financial wellbeing hub and salary‑deducted finance
- Wellbeing Support: employee assistance programme and wellbeing support
- Inclusive Networks: access to EDI networks and colleague cafes
- Sustainable Travel: cycle to work scheme and season ticket loans
- Career Development: ongoing training and support with opportunities for career progression
About The Role
As a Deputy Head of Service for Performance & Quality you will:
- Proactively analyse data from diverse sources, transforming it into powerful and useful insights for our service
- Produce management information, impact analysis, service modelling and customer‑focused performance tools
- Monitor service performance and identify risks to support and enable data‑driven decision‑making and continuous improvement
- Be a key member of a multi‑disciplinary network of experts within Victim Support's London Management Team
- Work in partnership with key stakeholders across London's criminal justice system such as the Mayor's Office for Policing and Crime (MOPAC), London's Police forces and the Ministry of Justice (MoJ)
Key Responsibilities
- Producing monthly and quarterly reports for funders to evidence KPIs; identify trends, risks and service improvements
- Developing and iterating analytical pipelines to deliver high quality insight on service performance
- Meeting with front‑line teams to explore service delivery and performance data
- Delivering insights and actions to stakeholders regarding service effectiveness
- Identifying areas of the service where data science and emerging technologies can be applied to improve efficiency, such as AI
- Collaborating with data professionals across Victim Support's national data function and within MOPAC's Data & Insight function
You Will Need
- Experience using either Python or R to bring data together from diverse sources and prepare for analysis using cleaning and preparation techniques
- Extensive practical experience of using innovative platforms for data visualization including R Shiny, Power BI and/or Tableau
- A degree or equivalent professional experience in subjects such as Statistics, Data/Computer Science, Economics, Public Policy or the Sciences would be desirable
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black, Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How To Apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered and started an application, we will contact you to advise of the amended closing date wherever possible.
Performance Manager employer: Sunil Goel & Associates, CAs
Contact Detail:
Sunil Goel & Associates, CAs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Victim Support. A friendly chat can open doors and give you insights that might just set you apart from the crowd.
✨Tip Number 2
Prepare for your interview by diving deep into the role. Understand the key responsibilities and think of examples from your past experiences that showcase your skills in data analysis and performance management.
✨Tip Number 3
Show your passion for the mission! When discussing your experience, link it back to how you can contribute to Victim Support's goals. They want to see that you're not just about the numbers but also about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need to tailor your approach perfectly.
We think you need these skills to ace Performance Manager
Some tips for your application 🫡
Show Your Passion for Data: When you're writing your application, let your enthusiasm for data and analytics shine through. We want to see how you can transform complex data into meaningful insights that can drive change.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples from your past work that align with the key responsibilities of the Performance Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see how you fit the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Sunil Goel & Associates, CAs
✨Know Your Data Inside Out
Make sure you’re well-versed in the data sources and analytics tools mentioned in the job description, like Python, R, and data visualisation platforms. Prepare to discuss specific examples of how you've transformed data into insights that drove decision-making in your previous roles.
✨Showcase Your Critical Thinking Skills
Be ready to demonstrate your critical thinking abilities by discussing how you've evaluated service delivery models in the past. Think of a couple of scenarios where your analysis led to significant improvements or changes, and be prepared to explain your thought process.
✨Engage with Stakeholders
Since the role involves working with various stakeholders, prepare to talk about your experience in collaborating with different teams. Share examples of how you’ve communicated complex data insights to non-technical audiences, ensuring they understood the implications for service performance.
✨Prepare Questions That Matter
At the end of the interview, have some thoughtful questions ready that show your interest in the organisation's mission and values. Ask about their current challenges in data analytics or how they envision the role contributing to systemic change within the organisation.