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- Tasks: Lead a team to deliver vital support services for children and young people.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Enjoy flexible working, generous leave, and exclusive discounts.
- Other info: Diverse and inclusive workplace with strong career development opportunities.
- Why this job: Make a real impact in the lives of vulnerable young people.
- Qualifications: Proven leadership experience and understanding of criminal justice policies.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Operations Manager to lead our service delivery team providing support to children and young people in Lancashire. This role is full time and offered on a hybrid basis working from home and our office in Accrington. Travel throughout the area may be required.
What We Offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About The Role
As an Operations Manager, you will lead and manage the delivery of victim services supporting children and young people. You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service improvement.
In This Role You Will
- Manage and monitor service performance against KPIs and business plans.
- Lead and support your team through effective recruitment, training, and performance management.
- Build and maintain strong relationships with key external partners and stakeholders.
- Analyse data and produce reports to inform service improvements.
- Support strategic projects and represent Victim Support externally as required.
This role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.
About You
We are looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You will bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact. Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.
Key Skills And Knowledge Required For The Role Are
- Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
- Strong safeguarding knowledge and practice.
- Ability to analyse data and produce clear, evidence-based reports.
- Aware of the impact of crimes on children and young people.
- Experience working directly with children and young people.
- In-depth knowledge of the effects of domestic/sexual abuse, grooming, exploitation and child criminal exploitation.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we are proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How To Apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
Closing
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Service Delivery Manager in Accrington employer: Sunil Goel & Associates, CAs
Contact Detail:
Sunil Goel & Associates, CAs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Accrington
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Victim Support. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching common questions for Operations Managers. Think about how your experience aligns with the role and be ready to share specific examples of your leadership skills.
✨Tip Number 3
Show your passion for supporting children and young people. In your conversations, highlight your understanding of the challenges they face and how you can make a difference in their lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Victim Support.
We think you need these skills to ace Service Delivery Manager in Accrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Operations Manager. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Leadership Skills: We want to see your proven leadership experience! Share specific examples of how you've inspired teams and driven positive change in previous roles. This will help us see your potential impact at Victim Support.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Victim Support.
How to prepare for a job interview at Sunil Goel & Associates, CAs
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operations Manager, especially in relation to supporting children and young people. Familiarise yourself with the specific challenges they face and how your experience aligns with the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team or driven positive change. Be ready to discuss how you inspire others and build strong relationships with stakeholders.
✨Data is Key
Since the role involves analysing data and producing reports, brush up on your data analysis skills. Be prepared to discuss how you've used data in previous roles to inform service improvements or decision-making.
✨Emphasise Your Commitment to Values
Victim Support values diversity and inclusion, so be sure to express your commitment to these principles. Share any relevant experiences that demonstrate your understanding of the impact of crime on victims, particularly children and young people.