Office Assistant

We have an exciting opportunity for an Office Assistant (known internally as a Triage & Early Interventions Officer Assistant) to directly support one of our Caseworkers by providing administrative support and assistance, working 15 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we\’d love to hear from you.

What We Offer

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About The Role

Due to the requirements of the role, you will be required to work from the Southampton office for all shifts.

As a Triage & Early Interventions Officer Assistant, you will:

• Assist the caseworker in answering the telephone and contacting clients as required
• Update and maintain manual and computerised database and case management systems and records in accordance with the service\’s internal policies/procedures and organisational standards
• Assist the caseworker with navigation around the building, including greeting outside the entrance and escorting to desk
• Communicate with victims in written formats, including text, email, and letter under the guidance of the caseworker
• Assist with the care and support of the guide dog assigned to support the caseworker

You Will Need

• Effective verbal/written communication and numerical skills
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases
• Excellent record keeping skills with a focus on quality and accuracy
• Experience of working in a client-focused service area or setting
• Understanding and knowledge of equal opportunities and diversity

Please see attached Job Description and Person Specification for further details. Note that you will be expected to match the TEIO holiday a minimum of 60% of the time.

About Us

Victim Support (VS) is an independent charity providing a range of specialist services to people affected by crime across England and Wales. We aim for a world with fewer victims but stronger rights, better support, and greater influence in the Criminal Justice System. Working for VS gives you the opportunity to be part of a national charity providing high-quality services to victims and witnesses and being a vital force for change.

Victim Support is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required. We strive to create an inclusive environment where all staff and volunteers feel respected and heard, and we particularly welcome applicants from Black, Asian, and minority ethnic communities, as part of our commitment to the Race at Work Charter. We are also a Disability Confident Employer and provide a Guaranteed Interview Scheme for disabled candidates meeting essential criteria.

How To Apply

To apply, please visit the Jobs page on our website and complete the application form demonstrating how you meet the essential criteria. We reserve the right to close this vacancy early if enough suitable applications are received. If you have already started an application, we will contact you regarding any changes to the closing date.

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