At a Glance
- Tasks: Engage with homeowners about renewable energy solutions and schedule appointments for Energy Consultants.
- Company: Join SUNHOME, a global leader in renewable energy technology.
- Benefits: Competitive salary, performance bonuses, full training, and career progression opportunities.
- Other info: Dynamic office environment in Milton Keynes with a focus on sustainability.
- Why this job: Be the voice of change in the renewable energy sector and help homeowners save on energy bills.
- Qualifications: Strong communication skills and a positive attitude; customer service experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
This is an on-site, full-time role for a Customer Experience Executive based in Milton Keynes.
About SUNHOME
SUNHOME is a global renewable energy technology company helping homeowners reduce energy bills and achieve greater energy independence through smart residential energy solutions. Trusted by more than 510,000 homeowners worldwide, SUNHOME provides integrated solutions, including solar PV systems, battery storage, EV charging, heat pumps, smart energy management, and installation services. As we continue to expand across the UK, we are looking for motivated individuals to join our Customer Engagement Team in Milton Keynes.
Role Overview
As a Customer Engagement Executive, you will be the first point of contact for homeowners who have expressed interest in renewable energy solutions. Your primary responsibility is to engage with prospective customers, understand their needs, qualify opportunities, and schedule appointments for our Energy Consultants. This role is ideal for candidates who enjoy speaking with people, have strong communication skills, and are looking to develop a career within the renewable energy sector.
Key Responsibilities
- Contact inbound and outbound leads via telephone, email, and the messaging channel
- Introduce SUNHOME products and services to prospective customers
- Qualify customer requirements and eligibility
- Schedule appointments for Energy Consultants
- Confirm and manage appointment attendance
- Maintain accurate records within the company CRM system
- Follow up with customers who require additional information
- Support marketing campaigns and lead nurturing activities
- Deliver an excellent customer experience throughout the engagement process
Requirements
Essential
- Excellent spoken and written English
- Strong interpersonal and communication skills
- Confident and professional telephone manner
- Positive attitude and willingness to learn
- Good organisational and administrative skills
- Comfortable using Microsoft Office and CRM systems
Preferred
- Previous customer service, telesales, call centre or appointment-setting experience
- Experience working with CRM systems
- Interest in renewable energy or sustainability
Full training will be provided.
Performance Indicators (KPIs)
- 80–120 outbound calls per day
- 15–25 meaningful customer conversations per day
- 4–8 qualified appointments booked per day
- 70%+ appointment attendance rate
- 20%+ appointment-to-sale conversion rate
- 95%+ CRM data accuracy and compliance
- 90%+ customer satisfaction score
Performance bonuses may be available based on achievement of agreed KPIs.
Working Arrangement
Office-based role located in Milton Keynes Monday to Friday. Attendance at the office is required during scheduled working hours.
What We Offer
- Competitive salary
- Performance-based bonus scheme
- Full product and industry training
- Career progression opportunities within a fast-growing renewable energy business
- Supportive and collaborative working environment
- Opportunity to contribute to the UK's energy transition
SUNHOME is committed to creating an inclusive workplace and welcomes applications from candidates of all backgrounds and experiences.
Customer Engagement Executive in Milton Keynes employer: Sunhome
At SUNHOME, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in the heart of Milton Keynes. As a Customer Engagement Executive, you will not only receive comprehensive training and competitive salary but also have the opportunity for career progression within a rapidly growing renewable energy sector. Join us to make a meaningful impact while enjoying performance-based bonuses and contributing to the UK's energy transition.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sunhome. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sunhome before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Executive in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sunhome:Your cover letter is your chance to shine! Tell us why you want to work at Sunhome specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sunhome!
How to prepare for a job interview at Sunhome
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
