At a Glance
- Tasks: Provide top-notch IT support and manage company devices for a seamless user experience.
- Company: Join a green tech leader dedicated to clean power and innovative solutions.
- Benefits: Competitive salary, dynamic team environment, and opportunities for professional growth.
- Other info: Collaborate with international teams and work with cutting-edge technologies.
- Why this job: Be part of a mission-driven team enhancing cybersecurity and supporting diverse operations.
- Qualifications: 2-5 years in IT support, knowledge of Microsoft 365, and experience with ITSM tools.
The predicted salary is between 30000 - 40000 £ per year.
Your mission
Hello there! We’re thrilled to introduce a key role that connects cutting-edge technology with seamless user experience for our UK operations. Curious what this is all about? Let’s dive right in:
- Deliver hybrid Level 1 and Level 2 IT support to end-users in the UK office.
- Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
- Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
- Collaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.
- Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
- Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
- Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.
Your profile
All right, all right, that was intriguing, wasn't it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:
- 2-5 years of experience in a combined Level 1 and Level 2 IT support role.
- Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
- Hands-on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
- Fluency in English (C1) is required, or Chinese (not mandatory).
- Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
- A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
- ITIL Foundation certification is considered an advantage.
Why us?
Join a dynamic IT team at the heart of our operations in UK & Ireland, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce. This role offers the opportunity to work with cutting-edge technologies and collaborate with international teams, contributing directly to the efficiency and security of our European operations.
About us
We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All! With 870+GW of clean power presently installed worldwide, we are on the road to success!
Welcome at Sungrow
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
Want to know more? Check out what working with us is like!
IT Support Engineer - UK & Ireland in Milton Keynes employer: Sungrow Europe
At Sungrow, we pride ourselves on being a forward-thinking green tech company that fosters a vibrant and inclusive work culture. As an IT Support Engineer in the UK & Ireland, you'll enjoy the benefits of working with cutting-edge technology while contributing to our mission of Clean Power for All. We offer ample opportunities for professional growth, collaboration with international teams, and a commitment to employee well-being, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - UK & Ireland in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We all know tech issues can be tricky, so showing you can think on your feet will impress the hiring team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT challenges in the past. It’s all about demonstrating your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission.
We think you need these skills to ace IT Support Engineer - UK & Ireland in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your Level 1 and Level 2 support experience, especially with Microsoft 365 and ITSM tools like Jira or Zendesk.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our mission. Mention specific projects or experiences that showcase your problem-solving skills and teamwork.
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with Microsoft Intune, Defender, and any networking fundamentals you know. We love seeing candidates who are proactive about their technical knowledge!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Sungrow Europe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows operating systems, and ITSM tools like Jira and Zendesk. Be ready to discuss specific experiences where you've used these technologies to solve problems or improve processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed and resolved incidents in previous roles. Think about times when you had to troubleshoot issues or implement security measures, and be ready to explain your thought process during those situations.
✨Understand the Company’s Mission
Familiarise yourself with the company's commitment to clean power and how your role as an IT Support Engineer contributes to that mission. This will show your enthusiasm for the position and help you connect your skills to their goals.
✨Practice Your Communication Skills
Since you'll be providing user guidance and training, it's crucial to demonstrate clear communication during the interview. Practice explaining technical concepts in simple terms, as this will reflect your ability to support end-users effectively.
