At a Glance
- Tasks: Provide top-notch IT support and manage company devices for a seamless user experience.
- Company: Join a green tech leader dedicated to clean power and innovative solutions.
- Benefits: Competitive salary, dynamic team environment, and opportunities for professional growth.
- Other info: Collaborate with international teams and work with cutting-edge technologies.
- Why this job: Be part of a mission-driven team enhancing cybersecurity and supporting diverse operations.
- Qualifications: 2-5 years in IT support, knowledge of Microsoft 365, and experience with ITSM tools.
The predicted salary is between 30000 - 40000 £ per year.
Your mission
Hello there! We’re thrilled to introduce a key role that connects cutting-edge technology with seamless user experience for our UK operations. Curious what this is all about? Let’s dive right in:
- Deliver hybrid Level 1 and Level 2 IT support to end-users in the UK office.
- Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
- Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
- Collaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.
- Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
- Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
- Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.
Your profile
All right, all right, that was intriguing, wasn't it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:
- 2-5 years of experience in a combined Level 1 and Level 2 IT support role.
- Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
- Hands-on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
- Fluency in English (C1) is required, or Chinese (not mandatory).
- Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
- A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
- ITIL Foundation certification is considered an advantage.
Why us?
Join a dynamic IT team at the heart of our operations in UK & Ireland, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce. This role offers the opportunity to work with cutting-edge technologies and collaborate with international teams, contributing directly to the efficiency and security of our European operations.
About us
We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All! With 870+GW of clean power presently installed worldwide, we are on the road to success!
Welcome at Sungrow
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
Want to know more? Check out what working with us is like!
IT Support Engineer - UK & Ireland in Milton Keynes employer: Sungrow Europe
Sungrow Europe is an excellent employer, offering a dynamic and supportive work culture that fosters growth and innovation in the clean energy sector. As an intern in Milton Keynes, you'll gain hands-on experience while working alongside a global team, with opportunities for professional development and meaningful contributions to live projects. The company values collaboration and encourages creativity, making it an ideal place for aspiring professionals looking to make a positive impact in the energy storage industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - UK & Ireland in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sungrow Europe values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sungrow Europe might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sungrow Europe!
✨Direct Apply to Sungrow Europe
Let's not forget to apply directly through the Sungrow Europe website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - UK & Ireland in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sungrow Europe.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sungrow Europe. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sungrow Europe
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
