At a Glance
- Tasks: Provide top-notch IT support and manage company devices for a seamless user experience.
- Company: Join a green tech company dedicated to renewable energy solutions.
- Benefits: Be part of a dynamic team with opportunities for growth and development.
- Other info: Exciting role with a focus on innovation and collaboration across teams.
- Why this job: Make a real impact in enhancing cybersecurity and supporting a diverse workforce.
- Qualifications: 2-5 years in IT support, knowledge of Microsoft 365, and ITSM tools.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
We’re thrilled to introduce a key role that connects cutting‑edge technology with seamless user experience for our UK operations.
Responsibilities
- Deliver hybrid Level 1 and Level 2 IT support to end‑users in the UK office.
- Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
- Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
- Collaborate with regional IT teams to align local operations with global standards and support cross‑site initiatives.
- Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
- Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
- Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.
Qualifications
- 2‑5 years of experience in a combined Level 1 and Level 2 IT support role.
- Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
- Hands‑on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
- Fluency in English (C1) is required, or Chinese (not mandatory).
- Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
- A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
- ITIL Foundation certification is considered an advantage.
Benefits
Join a dynamic IT team at the heart of our operations in UK & Ireland, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce.
Company
We are a green tech company focused on Clean Power for All, committed to renewable energy solutions worldwide.
IT Support Engineer - UK & Ireland employer: Sungrow Europe
As a green tech company dedicated to Clean Power for All, we offer an exceptional work environment that prioritises innovation and sustainability. Our IT Support Engineer role provides opportunities for professional growth within a dynamic team, where you will play a crucial part in enhancing our technological landscape while contributing to meaningful renewable energy solutions. Enjoy a collaborative culture, competitive benefits, and the chance to make a real impact in the UK & Ireland region.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - UK & Ireland
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Intune or ITSM tools like Jira and Zendesk, make sure to highlight that in conversations. Practical examples of how you've solved problems can really impress potential employers.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our green tech family. Tailor your approach to show how you align with our mission of Clean Power for All.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of networking fundamentals and security measures. Being able to discuss these topics confidently will set you apart from the competition and show you’re ready to hit the ground running.
We think you need these skills to ace IT Support Engineer - UK & Ireland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Level 1 and Level 2 IT support. We want to see how your skills align with our needs, so don’t be shy about showcasing your knowledge of Microsoft 365 and ITSM tools like Jira or Zendesk.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Engineer role at StudySmarter. Share specific examples of how you've tackled IT challenges in the past and how you can contribute to our team.
Show Off Your Tech Skills:We love tech-savvy candidates! Be sure to mention any hands-on experience you have with Microsoft Intune, Defender, or networking fundamentals. This will help us see that you’re ready to hit the ground running in our dynamic environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our green tech family!
How to prepare for a job interview at Sungrow Europe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows operating systems, and ITSM tools like Jira and Zendesk. Be ready to discuss your hands-on experience and how you've used these technologies in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of incidents you've managed and resolved. Highlight your approach to troubleshooting and how you’ve contributed to process improvements in your previous positions.
✨Understand the Company’s Mission
Familiarise yourself with the company’s focus on renewable energy and clean power solutions. This will help you align your answers with their values and demonstrate your enthusiasm for being part of their mission.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and how IT supports the company's goals. This shows your genuine interest and helps you assess if the company is the right fit for you.
