At a Glance
- Tasks: Provide hybrid IT support and manage company devices for seamless user experience.
- Company: Join a dynamic IT team at the forefront of technology in the UK & Ireland.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge tech.
- Other info: Opportunity to enhance skills in a fast-paced, innovative environment.
- Why this job: Make a real impact on business continuity and cybersecurity while collaborating internationally.
- Qualifications: 2-5 years in IT support, knowledge of Microsoft 365, and experience with ITSM tools.
The predicted salary is between 30000 - 40000 £ per year.
Your mission
Hello there! We’re thrilled to introduce a key role that connects cutting‑edge technology with seamless user experience for our UK operations. Curious what this is all about? Let’s dive right in:
- Deliver hybrid Level 1 and Level 2 IT support to end‑users in the UK office.
- Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
- Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
- Collaborate with regional IT teams to align local operations with global standards and support cross‑site initiatives.
- Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
- Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
- Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.
Your profile
All right, all right, that was intriguing, wasn’t it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:
- 2‑5 years of experience in a combined Level 1 and Level 2 IT support role.
- Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
- Hands‑on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
- Fluency in English (C1) is required, or Chinese (not mandatory).
- Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
- A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
- ITIL Foundation certification is considered an advantage.
Why us?
Join a dynamic IT team at the heart of our operations in UK & Ireland, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce. This role offers the opportunity to work with cutting‑edge technologies and collaborate with international teams, contributing directly to the efficiency and security of our European operations.
IT Support Engineer - UK & Ireland in Milton Keynes employer: Sungrow Europe - Welcome traveler!
Join a forward-thinking company that values innovation and collaboration, where your role as an IT Support Engineer will be pivotal in enhancing user experience across our UK operations. With a strong emphasis on employee growth, we offer continuous learning opportunities and a supportive work culture that encourages teamwork and creativity. Located in the vibrant UK & Ireland region, you will have the chance to work with cutting-edge technologies while contributing to a secure and efficient technological landscape.
Contact Details:
Sungrow Europe - Welcome traveler! Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - UK & Ireland in Milton Keynes
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events to connect with folks in the IT world. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your IT support expertise. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and how you’d handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re genuinely interested in being part of our dynamic IT crew.
We think you need these skills to ace IT Support Engineer - UK & Ireland in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft 365 and ITSM tools like Jira or Zendesk. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background aligns with our mission. Don’t forget to mention your experience with security measures and user training – we love that stuff!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've managed and resolved incidents in previous roles. We’re looking for someone who can think on their feet and improve processes, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Sungrow Europe - Welcome traveler!
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows operating systems, and ITSM tools like Jira and Zendesk. Be ready to discuss your hands-on experience and how you've used these technologies in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of incidents you've managed and resolved. Highlight your approach to troubleshooting and how you’ve contributed to process improvements in your previous positions.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to explain how your personal values align with theirs and how you can contribute to their dynamic IT team in the UK & Ireland.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
