At a Glance
- Tasks: Provide top-notch IT support and manage company devices for a seamless user experience.
- Company: Join a dynamic tech team at the forefront of innovation in the UK & Ireland.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate internationally and work with cutting-edge technologies.
- Why this job: Be part of a team that enhances cybersecurity and supports a diverse workforce.
- Qualifications: 2-5 years in IT support, knowledge of Microsoft 365, and experience with ITSM tools.
The predicted salary is between 30000 - 40000 £ per year.
Your mission
Hello there! We’re thrilled to introduce a key role that connects cutting‑edge technology with seamless user experience for our UK operations. Curious what this is all about? Let’s dive right in:
- Deliver hybrid Level 1 and Level 2 IT support to end‑users in the UK office.
- Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
- Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
- Collaborate with regional IT teams to align local operations with global standards and support cross‑site initiatives.
- Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
- Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
- Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.
Your profile
All right, all right, that was intriguing, wasn’t it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:
- 2‑5 years of experience in a combined Level 1 and Level 2 IT support role.
- Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
- Hands‑on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
- Fluency in English (C1) is required, or Chinese (not mandatory).
- Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
- A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
- ITIL Foundation certification is considered an advantage.
Why us?
Join a dynamic IT team at the heart of our operations in UK & Ireland, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce. This role offers the opportunity to work with cutting‑edge technologies and collaborate with international teams, contributing directly to the efficiency and security of our European operations.
IT Support Engineer - UK & Ireland employer: Sungrow Europe - Welcome traveler!
As an IT Support Engineer in our UK & Ireland operations, you will thrive in a vibrant work culture that prioritises innovation and collaboration. We offer competitive benefits, opportunities for professional growth, and the chance to work with cutting-edge technologies while supporting a diverse workforce. Join us to make a meaningful impact on our technological landscape and enjoy a fulfilling career in a dynamic environment.
Contact Details:
Sungrow Europe - Welcome traveler! Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - UK & Ireland
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. You never know who you might bump into that could help you land that IT Support Engineer role.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your IT support expertise. This can really make you stand out in interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle incidents using tools like Jira or Zendesk, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Support Engineer - UK & Ireland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience with Microsoft 365, ITSM tools, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about this role and how your background aligns with our mission. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can demonstrate their ability to manage incidents and improve processes using tools like Jira or Zendesk.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Sungrow Europe - Welcome traveler!
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows operating systems, and ITSM tools like Jira and Zendesk. Be ready to discuss your hands-on experience and how you've used these technologies in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of incidents you've managed and resolved. Highlight your approach to troubleshooting and how you’ve contributed to process improvements in your previous positions.
✨Understand the Company’s IT Landscape
Familiarise yourself with StudySmarter's operations and the role of IT support within the company. Knowing how your potential role fits into the bigger picture will show your enthusiasm and commitment.
✨Communicate Clearly and Confidently
Since fluency in English is a must, practice articulating your thoughts clearly. Be prepared to explain technical concepts in simple terms, as you'll need to provide user guidance and training.
