At a Glance
- Tasks: Support customers with EV charging solutions through remote and on-site assistance.
- Company: Join Sungrow, a leader in green technology and EV infrastructure.
- Benefits: Competitive salary, travel opportunities, and career growth potential.
- Other info: Exciting chance to help build a local EV engineering team.
- Why this job: Be a pioneer in the EV industry and make a real difference.
- Qualifications: Hands-on experience in electrical engineering and strong troubleshooting skills.
The predicted salary is between 31500 - 38500 £ per year.
Your mission
Welcome to your new opportunity with Sungrow!
As an EV Field Service Engineer
, you will play a crucial role in supporting our customers and ensuring the reliable operation of Sungrow EV charging solutions across the UK.
You will be a trusted technical partner, delivering remote and on-site support while helping customers get the most from our products.
This is an exciting opportunity to become one of our early EV engineering specialists in the UK.
You will have significant scope for career growth, including the potential to help build and lead a local EV engineering team in the future.
Please note that this role involves up to 60% travel
, with approximately three days per week spent on customer sites.
- Your Responsibilities
- Customer Service
- Device Monitoring & Remote Diagnostics
- Proactively monitor commissioned EV chargers remotely to identify potential issues.
- Diagnose and resolve charger malfunctions, communication issues, and electrical, electronic, or control-system faults.
- Troubleshoot communication with local inverters, energy meters, onboard controllers, and customer SCADA systems.
- Clearly explain issues and resolutions to customers, building confidence in Sungrow products.
- Implement proactive actions—including remote reboots, configuration changes, and firmware updates—to maximise fleet availability and minimise downtime.
- Commissioning & Field Troubleshooting
- Align commissioning activities for new EV chargers with customer requirements.
- Provide clear remote guidance and support for commissioning tasks.
- Plan and coordinate on-site commissioning with installers, electricians, platform technicians, and other stakeholders.
- Integrate EV chargers into customer systems, including local grids, EMS controllers, OCPP backends, and shared-meter arrangements.
- Configure systems to ensure safe, reliable, and seamless operation.
- Lead on-site troubleshooting for complex technical issues and replace faulty components in compliance with electrical safety regulations.
- Specialised Tool Expertise
- Develop strong expertise in Sungrow monitoring and diagnostic tools.
- Use these tools to identify potential issues early and support proactive maintenance.
- Product Improvement & Data Management
- Quality Issue Reporting
- Identify and document recurring quality issues for Product, R&D, and Manufacturing teams.
- Contribute practical field insights that support continuous product improvement.
- Database Management
- Maintain accurate customer, service, and issue records in internal systems.
- Data Processing Enhancement
- Support improvements to internal data-processing methods and platforms to strengthen performance evaluation and fault detection.
Your profile
- Hands-on experience in an electrotechnical or electrical engineering field, with strong practical troubleshooting and analytical skills.
- A genuine interest in green technology and EV charging infrastructure.
- Strong knowledge of TCP/IP networking and experience using command-line tools to diagnose network issues.
- Experience with OCPP and Modbus-TCP communication protocols is highly desirable.
- Ability to interpret electrical single-line diagrams to diagnose system performance and faults.
- Technical proficiency in Microsoft Excel and/or professional statistical-analysis software; Linux knowledge is a strong advantage.
- Excellent communication skills, including the ability to support non-technical customers in troubleshooting situations.
English proficiency at B2 level or above is required. Additional European languages are advantageous.
- Must be based in the United Kingdom and able to travel extensively across the country, with occasional international travel for training or troubleshooting.
- Existing right to work in the UK is required; visa sponsorship or relocation may be considered for exceptional candidates.
Why us?
#J-18808-Ljbffr
EV Field Service Engineer - UK employer: Sungrow Europe - Welcome traveler!
At Sungrow UK, we pride ourselves on being a leading clean energy technology company that fosters a collaborative and ambitious work culture. As a Technical Sales Manager, you'll enjoy a flexible part-time structure that respects your time while providing meaningful responsibilities and opportunities for career growth. Join us to make a real impact in the renewable energy sector, supported by a world-class product portfolio and a dedicated team focused on collective success.
Contact Details:
Sungrow Europe - Welcome traveler! Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EV Field Service Engineer - UK
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time EV Field Service Engineer - UK role you’re after at Sungrow Europe - Welcome traveler!.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Sungrow Europe - Welcome traveler! a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Sungrow Europe - Welcome traveler!.
✨Apply Through Company Websites
When you spot a role like EV Field Service Engineer - UK at Sungrow Europe - Welcome traveler!, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace EV Field Service Engineer - UK
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like EV Field Service Engineer - UK, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Sungrow Europe - Welcome traveler! a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Sungrow Europe - Welcome traveler! specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Sungrow Europe - Welcome traveler!
✨Brush Up on Core Engineering Principles
Before heading into the interview with Sungrow Europe - Welcome traveler!, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Sungrow Europe - Welcome traveler! want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
