At a Glance
- Tasks: Support customers with EV charging solutions through remote and on-site assistance.
- Company: Join a leading green tech company dedicated to clean power.
- Benefits: Competitive salary, travel opportunities, and career growth potential.
- Other info: Dynamic team environment with a focus on innovation and sustainability.
- Why this job: Be a pioneer in the EV engineering field and make a real impact.
- Qualifications: Hands-on experience in electrical engineering and strong troubleshooting skills.
The predicted salary is between 33075 - 40425 £ per year.
Your mission is to support our customers and ensure the reliable operation of Sungrow EV charging solutions across the UK. You will be a trusted technical partner, delivering remote and on-site support while helping customers get the most from our products. This role involves up to 60% travel, with approximately three days per week spent on customer sites.
Your Responsibilities
- Customer Service
- Proactively monitor commissioned EV chargers remotely to identify potential issues.
- Diagnose and resolve charger malfunctions, communication issues, and electrical, electronic, or control-system faults.
- Troubleshoot communication with local inverters, energy meters, onboard controllers, and customer SCADA systems.
- Clearly explain issues and resolutions to customers, building confidence in Sungrow products.
- Implement proactive actions—including remote reboots, configuration changes, and firmware updates—to maximise fleet availability and minimise downtime.
- Commissioning & Field Troubleshooting
- Align commissioning activities for new EV chargers with customer requirements.
- Provide clear remote guidance and support for commissioning tasks.
- Plan and coordinate on-site commissioning with installers, electricians, platform technicians, and other stakeholders.
- Integrate EV chargers into customer systems, including local grids, EMS controllers, OCPP backends, and shared-meter arrangements.
- Configure systems to ensure safe, reliable, and seamless operation.
- Lead on-site troubleshooting for complex technical issues and replace faulty components in compliance with electrical safety regulations.
- Specialised Tool Expertise
- Develop strong expertise in Sungrow monitoring and diagnostic tools.
- Use these tools to identify potential issues early and support proactive maintenance.
- Product Improvement & Data Management
- Quality Issue Reporting
- Identify and document recurring quality issues for Product, R&D, and Manufacturing teams.
- Contribute practical field insights that support continuous product improvement.
- Database Management
- Maintain accurate customer, service, and issue records in internal systems.
- Data Processing Enhancement
- Support improvements to internal data-processing methods and platforms to strengthen performance evaluation and fault detection.
- Hands-on experience in an electrotechnical or electrical engineering field, with strong practical troubleshooting and analytical skills.
- A genuine interest in green technology and EV charging infrastructure.
- Strong knowledge of TCP/IP networking and experience using command-line tools to diagnose network issues.
- Experience with OCPP and Modbus-TCP communication protocols is highly desirable.
- Ability to interpret electrical single-line diagrams to diagnose system performance and faults.
- Technical proficiency in Microsoft Excel and/or professional statistical-analysis software; Linux knowledge is a strong advantage.
- Excellent communication skills, including the ability to support non-technical customers in troubleshooting situations.
- English proficiency at B2 level or above is required. Additional European languages are advantageous.
- Must be based in the United Kingdom and able to travel extensively across the country, with occasional international travel for training or troubleshooting.
- Existing right to work in the UK is required; visa sponsorship or relocation may be considered for exceptional candidates.
Your profile
About us
We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All! With 870+GW of clean power presently installed worldwide, we are on the road to success!
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
EV Field Service Engineer - UK employer: Sungrow - EMEA
Sungrow is an exceptional employer that prioritises creating a fair and supportive workplace, making it an ideal environment for HR professionals looking to make a meaningful impact. With a strong focus on employee relations and development, you will have the opportunity to coach managers and enhance onboarding processes while being part of a collaborative team in the vibrant Milton Keynes office. The company fosters a culture of growth and inclusivity, ensuring that every employee can thrive and contribute to our European HR journey.
StudySmarter Expert Advice🤫
We think this is how you could land EV Field Service Engineer - UK
✨Join Engineering Meetups!
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✨Engage with Online Communities
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✨Apply Through Company Websites
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We think you need these skills to ace EV Field Service Engineer - UK
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like EV Field Service Engineer - UK, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Sungrow - EMEA a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Sungrow - EMEA specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Sungrow - EMEA
✨Brush Up on Core Engineering Principles
Before heading into the interview with Sungrow - EMEA, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Sungrow - EMEA want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
