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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and enhance their experience with SunGod.
- Company: Join a certified B Corporation that values people, planet, and profit.
- Benefits: Enjoy 30 days holiday, flexible working, and a competitive salary.
- Why this job: Make a real impact in a purpose-driven company while growing your skills.
- Qualifications: Customer service experience and a passion for sports and the outdoors.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28860 - 28860 £ per year.
At a glance:
- Starting April/May with hybrid working
- Junior or Mid-level
- Salary £28,860 per annum
- London (minimum 3 office days/week)
- Five-stars on Glassdoor
- Generous 30 days holiday allowance plus bank holidays (pro-rata)
- Leading benefits package & competitive salary
- Work for a Certified B Corporationâ„¢
- Opportunity to get in at the ground floor of a purpose-driven, high-growth company in the outdoor industry; lots of scope for your growth!
What is the job role?
As part of a small team, you should be prepared to work in a fast-paced and exciting environment, providing an integral supporting role to the Customer Experience Team within a market-leading D2C brand. As our Customer Experience Specialist, you will be the central point of contact between SunGod and our global community of customers. You will act primarily as a problem solver, helping delight any customers, past, present, or future, whilst educating them on our brand through responding to customers via tickets, email and social media messages. You will also have an interest in working closely with a fast-paced operations and fulfilment team to help run daily orders and improve systems, bringing your own areas of expertise. Excitement for engaging with our community and delivering seamless customer service is essential.
Key Responsibilities:
- Be the primary communicator between SunGod and its global community of customers, building trusted and ultimately lasting relationships
- Proactively, efficiently, and creatively solve problems for our global community of customers to ensure each and every customer’s experience with SunGod is the very best it can be
- Evaluate reviews and feedback on a variety of platforms to assist the wider SunGod team
- Responsible for clearing daily tasks including tickets, social media messages, Lifetime Guarantee claims and technical order issues
- Look to continually improve the Customer Experience through the way we communicate with our customers, the way we approach and resolve each customer issue that arises, and by always looking at how we can do things better
- Be a valuable part of a high-performing, forward-thinking operations team to manage daily orders and stock levels
- Communicate customer insights and feedback to the wider SunGod team to keep our customers at the core of our wider strategic plans
- Understand SunGod’s triple bottom line of people, planet and profit, and incorporate this into your job role every day
Who are we looking for?
We are looking for someone who can quickly build relationships and solve problems for our customers. The ideal person has the following skills, experiences and competencies:
- Right to work in the United Kingdom for an unrestricted period
- Minimum 6 months experience working in a customer-facing role
- Hold a 2:1 degree, or equivalent experience working for a brand in a similar customer-facing position
- Flawless written communication skills, including fluent written and verbal English
- Genuine interest in sports and the outdoors
- A high level of computer literacy, and can quickly learn new software
- Structured, well organised and proactive working attitude
- Experience with Customer Service Platforms e.g Intercom / Gorgias / Zendesk / Shopify
What can we offer you?
Certified B Corporation Working for a Certified B Corp means joining a community using business as a force for good, contributing to the triple bottom line; People, Planet and Profit.
Benefits:
- Enjoy flexible working hours and locations;
- Generous 30 days holiday plus bank holidays;
- Competitive starting salary with annual performance-based reviews
- Free mental health support with unlimited access to Spill therapy;
- Cycle to work scheme & annual bike servicing;
- HealthShield Cash Plan;
- Monthly financial health benefit;
- Annual SunGod team events;
- Free product plus a family & friends discount;
- Dynamic, stimulating and rewarding work in a purpose-driven company;
- Central London office (Waterloo)
Flexible working
We thrive with high-performing individuals, offering both growth and flexibility in return. We prioritise your impact, not the time spent at a desk. We encourage the team to fit in hobbies and personal commitments around their work time, ensuring objectives are met and output is always to the highest standard. As a collaborative team, we value a minimum of 3 days in the office each week, fostering our close-knit team.
Diversity & Inclusion at SunGod
SunGod values a diverse workforce. We’re committed to recruiting people from all walks of life and backgrounds to reflect our customers and our community and to help make our business stronger. We’re not looking for "culture fit" candidates, instead, we’re looking for those who expand our culture, challenge business as usual and bring their whole selves to work. To support our people, we offer family-friendly, inclusive recruitment and employment policies, flexible working arrangements and a range of benefits to suit your circumstances.
What to expect from this application…
This application will ask a few questions about you and your experience. You will be required to upload a CV at this stage, so it is ready for a future stage. Based on your application, you may then be invited to complete a skills-based task followed by a panel interview online, and a final interview in person.
Blind Applications
In the first stages of our process, your name and other details will be hidden from your CV and application to remove potential unconscious bias in our hiring processes, and to ensure we hire the best candidate for the role.
A tip before you start...
Before you begin, we recommend you take a moment to ask yourself these questions: Why me? Why this role? Why SunGod?
Customer Experience Specialist employer: SunGod Ltd
Contact Detail:
SunGod Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Get to know SunGod! Dive into their mission and values, especially their commitment to people, planet, and profit. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've delighted customers or resolved issues. Be ready to share these stories during your interview to showcase your experience.
✨Tip Number 3
Engage with SunGod on social media! Comment on their posts or share your thoughts about their products. This can help you stand out and show your enthusiasm for the brand before you even step into an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team at SunGod.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the outdoors and customer service shine through. We want to see why you're excited about joining SunGod and how you can contribute to our mission!
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Specialist role. Highlight any relevant experience in customer-facing positions and showcase your problem-solving skills. We love seeing how your background aligns with what we do!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your points concise. We appreciate well-structured applications that get straight to the point while still reflecting your personality.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we stand for!
How to prepare for a job interview at SunGod Ltd
✨Know Your Stuff
Before the interview, dive deep into SunGod's mission and values. Understand their commitment to being a Certified B Corporationâ„¢ and how they incorporate people, planet, and profit into their business model. This will show your genuine interest in the company and help you connect with the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully resolved customer issues. Highlight your creativity and efficiency in problem-solving, as this is crucial for the Customer Experience Specialist role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Enthusiasm
Demonstrate your excitement for the outdoor industry and customer engagement during the interview. Share your personal interests in sports or outdoor activities, as this aligns with SunGod's brand. A positive attitude can make a lasting impression on the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, customer feedback processes, and how SunGod measures success in customer experience. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.