At a Glance
- Tasks: Serve customers with a smile, ensuring top-notch service and a welcoming atmosphere.
- Company: Join Sunderland Greyhound Stadia, a vibrant venue for thrilling greyhound racing and hospitality.
- Benefits: Enjoy flexible hours, competitive pay, and training opportunities across various business areas.
- Other info: Work in a dynamic environment with opportunities for growth and fun perks like entrance vouchers.
- Why this job: Be part of an exciting team that values diversity and delivers exceptional experiences.
- Qualifications: Great communication skills and a passion for quality service; hospitality experience is a plus.
The predicted salary is between 9.9 - 12.1 £ per hour.
Who is Sunderland Greyhound Stadia?
Sunderland Greyhound Stadia is a premier racing venue, hosting thrilling greyhound action five days a week—Monday, Tuesday, Wednesday, Friday, and Sunday.
We offer a top-tier hospitality experience, featuring private boxes and restaurants, making us a popular destination for racegoers, celebrations, and corporate events.
With an exciting atmosphere, a packed race schedule, and a strong community following, we’re a dynamic venue that thrives on delivering great entertainment and exceptional service.
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
About the role
- Serve all customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Be able to advise guests on all products available within the venue.
- To promote a happy and welcoming atmosphere within the venue.
- To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
- Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
- Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
- Laying up and preparing restaurants/boxes for the service of meals, tea, coffee and light refreshments
- To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
- Service of wine and other drinks from the bar as directed by your Management team.
- Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
- Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
- Ensure all tills are closed down in accordance with company procedures.
- Ensure that all temperature records are accurately kept along with other appropriate paperwork.
- Adhere to and follow all licensing policies and procedures.
- Handle cash, stock and equipment in a secure manner.
- Act as an information point for customers.
- Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
- Adhere to Company policies and procedures.
- Undertake other reasonable duties in line with business demands.
The person we are looking for as hospitality assistant has….
- Be smart, polite, professional and well presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills – friendly, confident, outgoing.
- Strong numerical and literacy skill.
- The ability to handle difficult or conflict situations.
- The ability to adopt the values of Arena Racing Company.
- The ability to work with a smile on your face whatever the weather.
- To work with honesty and integrity.
- Experience working in a hospitality environment is preferred but not essential.
What is casual work?
Casual work is a great solution as it enables you to work flexibly around other commitments in your life.
Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions.
There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar.
Positions will be allocated on the day as part of the briefing.
- Work Perks of being a casual tote assistant with us at ARC…
- competitive rates of pay
- Flexible working – happy to work with you on the hours you can and want to do
- opportunities to receive training and work experience across a range of business areas
- up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)
- And so much more…
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
We welcome people from all backgrounds, ethnicities, cultures, and experiences.
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions.
We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
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Casual Hospitality Assistant in Sunderland employer: Sunderland Greyhound Stadium
Arena Racing Company is an exceptional employer that fosters a vibrant work culture centred around teamwork and passion for the leisure and entertainment industry. With a commitment to employee growth and development, we offer numerous opportunities for career progression while ensuring a diverse and inclusive environment. Located at the heart of the UK's largest horse racing group, our employees enjoy a dynamic atmosphere where their contributions are valued and celebrated.
Contact Details:
Sunderland Greyhound Stadium Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Hospitality Assistant in Sunderland
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Sunderland Greyhound Stadium and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Hospitality Assistant in Sunderland
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Sunderland Greyhound Stadium that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Sunderland Greyhound Stadium.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Sunderland Greyhound Stadium get a sense of who you are beyond your experience!
How to prepare for a job interview at Sunderland Greyhound Stadium
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Sunderland Greyhound Stadium and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
