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For Companies At a Glance
- Tasks: Provide a friendly reception service and assist patients with their needs.
- Company: Join Sunderland GP Alliance, a top-rated workplace focused on patient care.
- Benefits: Enjoy 33 days of annual leave, health benefits, and a supportive work environment.
- Why this job: Make a difference in healthcare while gaining valuable experience in a dynamic setting.
- Qualifications: Experience in an NHS setting and knowledge of medical reception duties required.
- Other info: Flexible hours and opportunities for professional development await you.
The predicted salary is between 24000 - 36000 £ per year.
Sunderland GP Alliance Medical Practices
Employer: Sunderland GPAlliance
Hours: 37.5 hours per week
Location: Sunderland,Tyne and Wear
Main duties of the job
We are currentlyseeking to recruit a Medical Receptionist to provide acomprehensive reception service to achieve an efficient and effective servicein providing the best possible care to patients.
The post holder will be required to work flexibly across all SGPA practices asrequired. As well as greeting patients and carrying out general receptionduties you will also be expected to process prescriptions and fully utiliseEMISWeb and other IT systems.
Applicants musthave experience of working in a NHS setting and have a working knowledge ofmedical reception duties.
About us
For a second year in a row, Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work – Gold Award, offering 33 days annual leave plus many other benefits
Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients.
Sunderland GP Alliance runs three medical practices at New Silksworth Medical Practice, South Hylton Surgery and Monument Surgeries.
Job responsibilities
Job Purpose
To provide acomprehensive reception service to achieve an efficient and effective servicein providing the best possible care to patients.
- Greet people in a professional and courteous manner
- Pass on relevant information and answer queries
- Assist people to access the services they need
- Undertake a varietyof reception duties to assist in the smooth running of the Practice
Job description
Job responsibilities
Job Purpose
To provide acomprehensive reception service to achieve an efficient and effective servicein providing the best possible care to patients.
Receptionistswill:
- Greet people in a professional and courteous manner
- Pass on relevant information and answer queries
- Assist people to access the services they need
- Undertake a varietyof reception duties to assist in the smooth running of the Practice
Main Duties & Responsibilities
Answer the telephone as a priority
Book/cancel appointments
Take messages accurately and pass on in a timely manner
Organise home visit requests
Deal with general enquiries and complaints
To forward any queries relating to prescriptions to the PharmacyTechnicians
Give out pathology results
Register new patients and temporary residents and make up paper records
Process deducted patients and send records to Primary Care ServicesAgency
Greet and direct patients and visitors
Organise translators
Respond to the needs of GPs and Nurses to enable efficient clinics
Input and extract information from the Practice computer system
Update the clinical system with information eg smoking, ethnicity
Action change of address notification
Any other filing, record keeping and distribution of documents asappropriate
Effectively liaise with Practice, Primary Care Organisations, patientsand other external organisations to assist promptly with the resolution andadministration of queries
Fully utilise EMISWeb and other IT systems
Monitor and check tasks and work flows
Communicate effectively with the reception team to ensure policies andprocedures are kept up to date
Keep directories and data bases up to date to ensure an efficient workflow
Demonstrate duties to new or less experienced staff
Resolve job related issues, including patient documentation and helpresolve minor problems
Photocopying
Dealing with mail internal and external
Attend meetings when required
To work safely at all times in accordance with legislation and Practicepolicies and procedures
Be flexible both in the availability and being able to cover forcolleagues absent from work due to annual leave or sickness
Any other reasonable duties requested by the Practice Manager or GP
This list is not exhaustive
In addition to the above,the post holder will show respect and courtesy to patients and colleagues,maintain confidentiality of patient and other Practice information at alltimes. Working occasional extra hours maybe required.
The job description isnot exhaustive and may be adjusted periodically after review andconsultation. You will be expected tocarry out reasonable duties which may be requested from time to time.
Working Relationships
General Practitioners
Practice Manager and Team Leader
Other members of secretarial team
Members of the Practice/community nursing team
Other members of the Primary Health Care Team
Patients
Outside agencies eg Secondary Care Trusts, Community Services
All members of staff maybe asked to attend periodic Staff Meetings, which may be held outside theirnormal working hours. They may also be required to work extra hours coveringfor holidays and sickness. This may include Saturday mornings and possibly weekendwork in future on a rota basis.
Review
The post and the job description reflect the current requirements andobjectives of the post. As the dutiesof the post develop and change, the post holder may be required to carry outother responsibilities.
Whilst there will be consultation on such issues, employees shouldunderstand that, if agreement cannot be reached, then the employer reserves theright to make changes to job descriptions where it considers such changesnecessary.
Confidentiality
In the performanceof the duties outlined in this job description, the post-holder may have accessto confidential information relating to patients and their carers, Practicestaff and other healthcare workers. All suchinformation from any source is to be regarded as strictly confidential.
Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Alliance may only be divulged to authorized persons inaccordance with the Alliances policies and procedures relating toconfidentiality, and the protection of personal and sensitive data.
Health & Safety
Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Alliances Health & SafetyPolicy to include:
Identifying therisk involved in work activities and undertaking such activities in a way thatmanages those risks.
Ensuring that allaccidents or dangerous accidents are reported and investigated and follow upaction taken where necessary.
Equality and Diversity
Thepost-holder will support the quality, diversity and rights of patients, carersand colleagues to include:
Acting in a waythat recognizes the importance of peoples rights, interpreting them in a waythat is consistent with current legislation.
Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in amanner which is welcoming to and of the individual, is non-judgemental andrespects their circumstances, feelings, priorities and rights.
Quality
Thepost-holder will strive to maintain quality within the Alliance, and will:
Alert other teammembers to issues of quality and risk.
Assess ownperformance and take accountability for own actions, either directly or undersupervision.
Contribute to theeffectiveness of the team by reflecting on own and team activities and makingsuggestions on ways to improve and enhanced the teams performance.
Work effectivelywith individuals in other agencies to meet patients needs.
Effectively manageown time, workload and resources.
Communication
Thepost-holder should recognize the importance of effective communication withinthe team and will strive to:
Communicateeffectively with other team members.
Communicateeffectively with patients and carers.
Recognise peoplesneeds for alternative methods of communication and respond accordingly.
Person Specification
Qualifications
- GCSE or equivalent in Mathematics and English.
- Trained and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.
- Trained in the requirements of GDPR.
Experience
- Proven experience of working in an NHS setting.
- Working knowledge of medical reception duties.
- Experience of handling confidential information.
- Proven experience of working with patients/public.
- Ability to handle telephone queries and understand when to involve others.
- Record and process messages accurately.
- Knowledge of System One.
Education and Training
- Willingness to undergo education / training for both Practice and Service needs
- Willingness to work towards performance objectives (Appraisal)
Motivation & Skills
- Good interpersonal skills with the ability to communicate effectively with a diverse range people.
- Ability to work effectively and collaboratively within a team and on own initiative.
- Ability to be flexible and adapt to changing and challenging circumstances
Other
- Full, valid driving licence and use of own car, also demonstrable business insurance use valid policy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Receptionist employer: Sunderland GP Alliance
Contact Detail:
Sunderland GP Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Research Sunderland GP Alliance and its values. When you walk in for your interview, you’ll want to show that you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. Focus on how your experience in an NHS setting makes you the ideal fit for the Medical Receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when you greet patients and colleagues.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Receptionist role. Highlight your experience in NHS settings and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Skills: Don’t hold back on showcasing your skills with EMISWeb and other IT systems. Mention any specific experiences you've had with medical reception duties, as this will help us see your potential to contribute effectively.
Be Professional Yet Friendly: Remember, as a Medical Receptionist, you'll be the first point of contact for patients. Use a professional tone in your application but let your friendly personality shine through. We value a warm approach just as much as professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Sunderland GP Alliance
✨Know Your Stuff
Make sure you brush up on your knowledge of medical reception duties and the NHS setting. Familiarise yourself with EMISWeb and other IT systems mentioned in the job description. This will show that you're prepared and serious about the role.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common questions for medical receptionists, like how you would handle difficult patients or manage multiple tasks at once. This will help you feel more confident and articulate during the actual interview.
✨Showcase Your Interpersonal Skills
As a Medical Receptionist, you'll be interacting with patients and colleagues regularly. Be ready to share examples of how you've effectively communicated or resolved issues in past roles. Highlighting your interpersonal skills can set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
