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- Tasks: Monitor alarms and CCTV to ensure safety in Sunderland.
- Company: Sunderland City Council, dedicated to community safety.
- Benefits: Flexible hours, training provided, and a chance to make a difference.
- Why this job: Join a team that enhances community safety and customer service.
- Qualifications: Strong communication skills and ability to work in a team.
- Other info: Permanent positions with opportunities for future roles.
The predicted salary is between 23000 - 25000 £ per year.
This is an opportunity for an enthusiastic and customer friendly individual to help Sunderland City Council in its drive to make our living and working environment a safer place. The City Alarm and Emergency Centre is a 24/7 service which operates within a purpose built state of the art facility offering alarm and CCTV monitoring.
The operations within the Emergency Centre are subject to a number of legislative and procedural guidelines, but a common sense and decent values approach is required. The City Alarm and Emergency service aims to meet customer expectations and our team have a crucial role to play in this. We are therefore looking to appoint enthusiastic and customer friendly people to enhance our acknowledged quality service.
We are currently looking to recruit to two vacancies, both being permanent variable hour positions. The position is as and when required to cover all our shift pattern, namely 06:00-14:00, 14:00-22:00 and 22:00-06:00, with an expectation to include weekends and Bank Holidays. Candidates successful at interview will be held on file for 6 months to be considered for future opportunities.
The successful candidates must have excellent communication, organisational and administration skills combined with the ability to respond accurately and immediately to incidents. You must have the ability to work as an effective team member. Training will be provided in all aspects of the role both internally and externally, including working towards Security Industry Authority Licence.
Experience of Windows based applications is essential along with a flexible approach. Applicants must have or be capable of working towards the Security Industry Authority Licence for Public Open Space CCTV Monitoring. This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to an enhanced DBS check from the Disclosure and Barring Service. A pre-employment BS7858 Security Check will also be required.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact: jobs@sunderland.gov.uk. Please note that CVs are not acceptable, you must complete the application process. Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
City Alarms Emergency Centre Officer in Washington employer: Sunderland City Council
Contact Detail:
Sunderland City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land City Alarms Emergency Centre Officer in Washington
✨Tip Number 1
Get to know the role and the council's values. Research Sunderland City Council and understand their mission to create a safer environment. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As an Emergency Centre Officer, you'll need to respond quickly and clearly. Try mock interviews with friends or family to get comfortable talking about your experiences and how they relate to the job.
✨Tip Number 3
Be flexible and ready to adapt. The role requires working various shifts, including weekends and bank holidays. Show your willingness to take on different hours during the interview to demonstrate your commitment to the team.
✨Tip Number 4
Apply through our website! Make sure you follow the application process outlined in the job description. Completing the online application is crucial, as CVs aren’t accepted. Keep an eye on your email for updates after applying!
We think you need these skills to ace City Alarms Emergency Centre Officer in Washington
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences match what we're looking for, so make sure you highlight those in your application!
Show Your Enthusiasm: We’re on the lookout for enthusiastic and customer-friendly individuals. Make sure your application reflects your passion for making Sunderland a safer place. A little personality goes a long way!
Follow the Application Process: Remember, we only accept applications through our website. So, skip the CV and fill out the online application form at northeastjobs.org.uk/sunderlandcitycouncil. It’s straightforward, and we promise it’s worth it!
Check Your Email Regularly: After you apply, keep an eye on your email inbox (and junk folder!). All communication regarding your application will be sent there, including any assessments or interview invites. Don’t miss out!
How to prepare for a job interview at Sunderland City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a City Alarms Emergency Centre Officer. Familiarise yourself with the key skills mentioned in the job description, like communication and organisational skills, so you can confidently discuss how your experience aligns with what they’re looking for.
✨Show Your Customer Service Skills
Since this role is all about enhancing customer service, be prepared to share examples of how you've successfully handled customer interactions in the past. Think of specific situations where you went above and beyond to meet customer expectations, as this will demonstrate your enthusiasm and suitability for the position.
✨Demonstrate Teamwork
The job requires effective teamwork, so come ready to discuss your experiences working in a team environment. Highlight instances where you collaborated with others to achieve a common goal, and emphasise your ability to adapt to different roles within a team setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to respond to incidents. Practice answering questions like how you would handle an emergency situation or manage a difficult customer. This will help you think on your feet and show that you can remain calm under pressure.