Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage accounts and collect payments in a fast-paced environment.
- Company: Sunderland City Council, dedicated to community service and support.
- Benefits: Permanent position with job security and opportunities for growth.
- Why this job: Make a real difference by maximising income for the community.
- Qualifications: Strong communication skills and IT proficiency required.
- Other info: Dynamic role with a focus on customer service and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Sunderland City Council are looking to recruit a permanent Recovery Officer to work within the Income Team. The successful applicant will manage a caseload of accounts relating to the collection of invoices and other fees and charges such as Housing Benefit Overpayments raised on SAP and Civica systems.
You should enjoy working in a busy, ever-changing environment with a varied workload and be able to manage your work within the required timescales. The main objective of the post is the maximisation of income by effective administration. Knowledge of debt recovery and legal and enforcement protocols would be advantageous.
You will have excellent communication skills, be IT literate and competent in the use of Microsoft Office applications. You will need to have a high level of numeracy, good organisational skills, excellent customer service skills and be able to work to deadlines.
This post requires you to explain and deal with complicated information, negotiate and secure payments to achieve optimum collection rates but at the same time work accurately to achieve results. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
Applications should be made online at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance, contact Customer Enabling Services by email: jobs@sunderland.gov.uk. Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are shortlisted. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
Recovery Officer in Sunderland employer: Sunderland City Council
Contact Detail:
Sunderland City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Officer in Sunderland
✨Tip Number 1
Get to know the company! Research Sunderland City Council and their Income Team. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for potential interview questions related to debt recovery and customer service. Think of examples from your past experiences that demonstrate your skills in these areas, as they’ll be crucial for the Recovery Officer role.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Sunderland City Council on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process or what the team is really like.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Recovery Officer in Sunderland
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. We want to see that you understand the role of a Recovery Officer and how your skills align with the requirements. Highlight your relevant experience in your application!
Show Off Your Communication Skills: As a Recovery Officer, you'll need excellent communication skills. Use your written application to demonstrate this! Be clear and concise, and don’t shy away from showcasing your ability to explain complicated information in an easy-to-understand way.
Highlight Your IT and Numeracy Skills: Since the role involves using SAP and Civica systems, it’s important to mention your IT literacy. Also, don’t forget to showcase your numeracy skills, as they are crucial for managing accounts and collections effectively. We love seeing specific examples!
Apply Through Our Website: Remember, applications should be made online at northeastjobs.org.uk/sunderlandcitycouncil. We won’t accept CVs, so make sure you fill out the application form completely. It’s your chance to shine, so take your time and make it count!
How to prepare for a job interview at Sunderland City Council
✨Know Your Stuff
Make sure you brush up on debt recovery processes and legal protocols. Familiarise yourself with the SAP and Civica systems, as well as any relevant legislation. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be dealing with complicated information and negotiating payments, practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential scenarios you could face during the interview.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed multiple tasks or deadlines in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to juggle a varied workload effectively.
✨Be Ready for Questions on Customer Service
Think about times when you've provided excellent customer service, especially in challenging situations. Be ready to discuss how you handled difficult conversations or resolved conflicts, as this will highlight your ability to maintain professionalism under pressure.