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- Tasks: Prepare and serve delicious food and drinks while creating a welcoming atmosphere.
- Company: Join Brew & Bake, a vibrant café under Sunderland City Council.
- Benefits: Flexible hours, team environment, and opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Experience in customer service and a passion for catering.
- Other info: Varied shifts with potential for extra hours during events.
The predicted salary is between 1040 - 1248 £ per month.
Brew & Bake at City Hall is a modern and vibrant cafe serving specialty teas and coffees and a wide range of fresh, tasty and nutritious sandwiches, soups, salads and baked goods. As part of Sunderland City Council, the team also provides a hospitality catering function for events and meetings in City Hall and other locations across the city.
We are looking to recruit 2 x 20hr posts of Hospitality Team Member. The applicants should have previous experience of working in a customer-focused environment and a desire to develop a career in a modern catering environment.
ResponsibilitiesThe general responsibilities are to assist in the preparation and serving of a high-quality food and drink offer and working as part of a team to ensure that every customer feels welcomed and looked after.
Hours and shift patternsThe café opens 07:30 to 16:00 Monday to Friday. Shift patterns will be varied. For example, one day you may be working an early shift from 7.00am to help with opening up the café, and the next you may be working a late shift to 4.30pm to help with closing down the service. As such, it is important that postholders are able to work flexibly. On occasion there may be additional hours to provide staffing cover to support events (which may involve evenings and weekends).
How to apply / contactFor an informal discussion please contact Graeme Guthrie, graeme.guthrie@sunderland.gov.uk. Applications must be completed online at northeastjobs.org.uk/sunderlandcitycouncil. If you need any support, contact: jobs@sunderland.gov.uk. Please note that CVs are not acceptable. All communication about your application for this post will be to the email address that you register with North East Jobs. This may include details of an online assessment you may need to complete and an invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other method. Please remember to check your junk mail items.
Hospitality Team Member in Sunderland employer: Sunderland City Council
Contact Detail:
Sunderland City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member in Sunderland
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into Brew & Bake and soak up the atmosphere. Chat with the staff if you can; it’ll give you a feel for the team and help you tailor your answers to show you’re a perfect fit.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. We want to see that you can make every visitor feel welcomed and valued, just like they do at Brew & Bake.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability and how you can adapt to different shifts. Highlighting your willingness to work varied hours will show that you’re committed to being part of the team, especially during busy events.
✨Tip Number 4
Apply through our website! Make sure you complete your application online at northeastjobs.org.uk/sunderlandcitycouncil. It’s the best way to ensure your application gets seen, and remember, no CVs are accepted, so focus on that online form!
We think you need these skills to ace Hospitality Team Member in Sunderland
Some tips for your application 🫡
Show Your Customer Focus: Since this role is all about making customers feel welcome, make sure to highlight any previous experience you have in customer service. We want to see how you've gone the extra mile to ensure a great experience for others!
Flexibility is Key: With varied shift patterns, it’s important to show that you can adapt to different working hours. Let us know about any past experiences where you’ve had to be flexible with your schedule or tasks.
Be Genuine and Enthusiastic: We love a bit of personality! When writing your application, let your enthusiasm for the hospitality industry shine through. Share why you’re excited about the opportunity to work with us at Brew & Bake.
Apply Through Our Website: Don’t forget to submit your application online at northeastjobs.org.uk/sunderlandcitycouncil. It’s the only way we’ll accept applications, so make sure you follow this step to get your foot in the door!
How to prepare for a job interview at Sunderland City Council
✨Know the Café Inside Out
Before your interview, take some time to research Brew & Bake at City Hall. Familiarise yourself with their menu, special offerings, and overall vibe. This will not only show your genuine interest but also help you answer questions about how you can contribute to their customer-focused environment.
✨Showcase Your Customer Service Skills
Since this role is all about making customers feel welcomed, be ready to share specific examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond to ensure a positive experience for customers.
✨Flexibility is Key
Given the varied shift patterns, it’s important to express your willingness to work flexible hours. Be prepared to discuss your availability and any previous experiences where you adapted to changing schedules or worked in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they handle busy periods. This shows that you’re not just interested in the job, but also in being a proactive member of the team.
