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- Tasks: Plan and deliver engaging digital inclusion sessions and campaigns for the community.
- Company: Sunderland City Council, committed to ensuring everyone is included in the digital world.
- Benefits: Development opportunities, supportive team, and wellbeing benefits to help you thrive.
- Why this job: Make a real difference by helping others build digital skills and confidence.
- Qualifications: Strong communication skills and comfort with everyday digital technology.
- Other info: Flexible working with a mix of office and outreach activities.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to appoint a 12 month fixed term full time Digital Inclusion Officer working across the City, alongside colleagues in the Smart Cities Team. Sunderland City Council has a strong commitment to digital inclusion to ensure that no one and nowhere is left behind in the digital world. The existing Digital Inclusion Action Plan concludes in March 2026 and will be replaced by a new Digital Inclusion Strategy for the City. This strategy introduces additional functions and responsibilities for the Smart City Team, aligning with four cross-cutting themes: employment, education, economy, and health, whilst addressing key challenges relating to access to data and devices, building digital skills and media literacy, improving confidence, providing accessible digital online services, co-ordinating digital inclusion initiatives and securing external investment.
Responsibilities:
- Planning and delivering engaging online and face-to-face digital inclusion sessions, events and campaigns for residents and staff.
- Working in partnership with council teams, community organisations and volunteers to support people to build digital confidence and skills.
- Coordinating digital support services, including device and data support, Digital Health Hubs, and 1:1 assistance.
- Promoting and supporting the uptake of digital tools, technologies and ways of working across the organisation and communities.
- Gathering insight, feedback and performance data to evidence impact and shape future digital inclusion activity.
What we are looking for:
- Communicates confidently and positively with a wide range of people, both in person and using digital tools.
- Is comfortable using everyday digital technology, such as PCs, laptops and smartphones.
- Can work well as part of a busy team, while also being confident working independently when needed.
- Is well organised, customer focused and committed to delivering a high-quality service.
- Is motivated, enthusiastic and keen to learn, with an open and flexible approach to feedback.
What we offer:
- Access to numerous development opportunities.
- On-going support and encouragement from a knowledgeable and friendly team.
- A range of benefits that promote wellbeing and help you thrive at work and in everyday life.
Come and be part of something meaningful and help shape the future of our City!
Additional information:
The post will report to the Digital Inclusion Lead, be able to manage their own workload, as well as act as active Team member. The work will combine centre-based work (City Hall, IT Village, Ground Floor) with outreach activities at Digital Health Hubs and other VCS locations. The Smart City Team are currently agile working however, full time employees are required to attend their place of work at City Hall, Sunderland at least two days per week so an element of your work may be undertaken from home.
Digital Inclusion Officer in Sunderland employer: Sunderland City Council
Contact Detail:
Sunderland City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Inclusion Officer in Sunderland
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Smart Cities Team and their projects. This will help you connect your skills to what they’re doing and show that you’re genuinely interested in being part of their mission.
✨Tip Number 2
Practice your digital communication skills! Since the role involves engaging with a wide range of people, make sure you’re comfortable using various digital tools. Try setting up mock sessions or events to showcase your ability to deliver engaging content.
✨Tip Number 3
Show your passion for digital inclusion! During interviews, share personal stories or experiences where you’ve helped others build their digital skills. This will highlight your commitment to the role and resonate with the council’s values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of our community-focused approach to digital inclusion.
We think you need these skills to ace Digital Inclusion Officer in Sunderland
Some tips for your application 🫡
Show Your Passion for Digital Inclusion: When writing your application, let your enthusiasm for digital inclusion shine through! We want to see how much you care about helping others build their digital skills and confidence. Share any relevant experiences or projects that highlight your commitment to this cause.
Tailor Your Application: Make sure to customise your application to fit the Digital Inclusion Officer role. Use keywords from the job description and demonstrate how your skills align with the responsibilities listed. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key achievements and skills in a way that's easy for us to digest. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do! Don’t miss out on the chance to be part of something meaningful.
How to prepare for a job interview at Sunderland City Council
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of digital tools and technologies. Be ready to discuss how you've used them in the past, especially in relation to building digital skills and confidence in others. This will show that you're not just familiar with the tech, but that you can also teach it!
✨Showcase Your Communication Skills
Since the role involves working with a diverse range of people, practice articulating your thoughts clearly and positively. Think about examples where you've successfully communicated complex information to different audiences, whether in person or online. This will highlight your ability to connect with others.
✨Demonstrate Team Spirit
Be prepared to talk about your experience working in teams, especially in busy environments. Share specific instances where you collaborated with others to achieve a common goal, and how you can balance teamwork with independent work. This will show that you can thrive in both settings.
✨Bring Ideas for Digital Inclusion
Think about innovative ideas or initiatives you could propose for enhancing digital inclusion in Sunderland. Whether it's new campaigns or ways to engage the community, having a few suggestions ready will demonstrate your enthusiasm and commitment to the role and its objectives.
