At a Glance
- Tasks: Engage and deliver digital sessions, support tech initiatives, and assist in community development.
- Company: Sunderland City Council, committed to training and apprenticeships.
- Benefits: Structured apprenticeship with ongoing support, development opportunities, and wellbeing benefits.
- Other info: No prior experience needed; full training provided.
- Why this job: Kickstart your career while making a real impact in the community.
- Qualifications: Interest in digital literacy, effective communication, and teamwork skills.
The predicted salary is between 800 - 1000 € per month.
Are you looking to kickstart a career in community development, education and learning, or local government? Why not come and work for us and gain a qualification? Sunderland City Council has a strong commitment to apprentices and training. As a Digital Inclusion Apprentice, you will be provided with unparalleled support throughout the duration of your apprenticeship.
You will develop the skills you need for the job by working alongside Smart City colleagues while gaining hands-on experience and working towards a Corporate Responsibility and Sustainability Practitioner Level 4 qualification.
What you will be doing:
- Assist, engage and deliver accessible online and offline sessions, such as one-off events, seasonal campaigns, or weekly sessions from set up, delivery to de-rig.
- Support the digital recycling device bank and databank services.
- Provide support to Digital Health Hubs, working in partnership with the Council.
- Assist Tech Mate volunteers to deliver digital confidence and digital skills support to employees and digitally excluded customers.
- Provide first-line digital support, delivering excellent customer service, guiding customers to develop digital skills.
- Contribute towards communication tools, such as the Go Online website and e-newsletter.
- Follow a structured apprenticeship framework to complete a professional qualification.
What we’re looking for:
- Flexible approach to work with a genuine interest in supporting people to develop digital literacy and confidence.
- Ability to communicate effectively.
- IT skills and knowledge in operating digital devices (PCs, laptops, smartphones).
- Initiative and the ability to work well in a team.
- Good organisation skills with the ability to plan, prioritise and be a problem solver.
- A positive attitude and willingness to learn.
- Ability to build strong relationships with a variety of customers.
- Comfortable in dealing with multiple tasks and projects.
What we offer:
- A structured apprenticeship programme with full support from a trained assessor to complete the qualification.
- A workplace and developmental mentor to provide ongoing support.
- Access to numerous development opportunities.
- On-going support and encouragement from a knowledgeable and friendly team.
- A range of benefits that promote wellbeing and help you thrive at work and in everyday life.
Come and be part of something meaningful and help shape the future of our City. No previous experience is required as full training will be provided.
If you are interested in this role, please refer to the job description and person specification. The Smart City Team are currently agile working; however, full-time employees are required to attend their place of work at City Hall, Sunderland at least two days per week, so an element of your work may be undertaken from home. One day a week will be set aside for attending an educational institute, in person or online. There may potentially be a requirement to work unsociable hours on occasion.
For an informal discussion about this post, please contact the Digital Inclusion Lead. For further assistance, please contact Customer Enabling Services via email.
Important Information:
Applications should be made online. Please note that CVs are not accepted. All communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
Proud member of the Disability Confident employer scheme. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details, please go to Disability Confident.
Digital Inclusion Apprenticeship in Sunderland employer: Sunderland City Council
Sunderland City Council is an exceptional employer dedicated to fostering the growth of apprentices through a structured programme that combines hands-on experience with academic qualifications. With a supportive work culture, ongoing mentorship, and a commitment to employee wellbeing, you will have the opportunity to make a meaningful impact in community development while enhancing your digital skills in a collaborative environment. Join us at City Hall, Sunderland, where your contributions will help shape the future of our city.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Inclusion Apprenticeship in Sunderland
✨Tip Number 1
Get to know the company! Research Sunderland City Council and their initiatives in digital inclusion. This will help you tailor your conversations during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your communication skills! Since the role involves engaging with various customers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges. This will demonstrate your initiative and ability to work well in a team, which is super important for this apprenticeship.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take that first step towards a meaningful career.
We think you need these skills to ace Digital Inclusion Apprenticeship in Sunderland
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for and how you can shine in your application. Make sure to highlight your relevant skills and experiences that match what we need!
Show Your Passion for Digital Inclusion:We want to see your enthusiasm for helping others develop their digital skills. In your application, share any experiences or projects that demonstrate your interest in community development and education. Let us know why this role excites you!
Be Yourself:Don’t be afraid to let your personality shine through in your application. We’re looking for someone who can connect with our customers and work well in a team. Share your unique perspective and experiences that make you a great fit for our friendly team!
Apply Through Our Website:Remember, applications should be made online through our website. This ensures that we receive all the necessary information in the right format. Plus, it’s super easy! Just follow the prompts and you’ll be on your way to joining us in no time.
How to prepare for a job interview at Sunderland City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Digital Inclusion Apprentice. Familiarise yourself with the key responsibilities like delivering online sessions and supporting digital health hubs. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Your Passion for Digital Literacy
Demonstrate your enthusiasm for helping others develop their digital skills. Think of examples from your past experiences where you've supported someone in learning or overcoming challenges with technology. This will highlight your commitment to the role and the community.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme, the team you'll be working with, and the types of projects you'll be involved in. This shows that you're engaged and eager to learn more about the opportunity.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The team is looking for someone who can build strong relationships, so being authentic and approachable will go a long way in making a positive impression.
