At a Glance
- Tasks: Engage and deliver digital sessions, support tech initiatives, and assist in community development.
- Company: Sunderland City Council, committed to training and apprenticeships.
- Benefits: Structured apprenticeship with ongoing support, development opportunities, and wellbeing benefits.
- Other info: No prior experience needed; full training provided.
- Why this job: Kickstart your career while making a real impact in the community.
- Qualifications: Interest in digital literacy, effective communication, and teamwork skills.
The predicted salary is between 800 - 1000 £ per month.
Are you looking to kickstart a career in community development, education and learning, or local government? Why not come and work for us and gain a qualification? Sunderland City Council has a strong commitment to apprentices and training. As a Digital Inclusion Apprentice, you will be provided with unparalleled support throughout the duration of your apprenticeship.
You will develop the skills you need for the job by working alongside Smart City colleagues while gaining hands-on experience and working towards a Corporate Responsibility and Sustainability Practitioner Level 4 qualification.
What you will be doing:
- Assist, engage and deliver accessible online and offline sessions, such as one-off events, seasonal campaigns, or weekly sessions from set up, delivery to de-rig.
- Support the digital recycling device bank and databank services.
- Provide support to Digital Health Hubs, working in partnership with the Council.
- Assist Tech Mate volunteers to deliver digital confidence and digital skills support to employees and digitally excluded customers.
- Provide first-line digital support, delivering excellent customer service, guiding customers to develop digital skills.
- Contribute towards communication tools, such as the Go Online website and e-newsletter.
- Follow a structured apprenticeship framework to complete a professional qualification.
What we’re looking for:
- Flexible approach to work with a genuine interest in supporting people to develop digital literacy and confidence.
- Ability to communicate effectively.
- IT skills and knowledge in operating digital devices (PCs, laptops, smartphones).
- Initiative and the ability to work well in a team.
- Good organisation skills with the ability to plan, prioritise and be a problem solver.
- A positive attitude and willingness to learn.
- Ability to build strong relationships with a variety of customers.
- Comfortable in dealing with multiple tasks and projects.
What we offer:
- A structured apprenticeship programme with full support from a trained assessor to complete the qualification.
- A workplace and developmental mentor to provide ongoing support.
- Access to numerous development opportunities.
- On-going support and encouragement from a knowledgeable and friendly team.
- A range of benefits that promote wellbeing and help you thrive at work and in everyday life.
Come and be part of something meaningful and help shape the future of our City. No previous experience is required as full training will be provided.
If you are interested in this role, please refer to the job description and person specification. The Smart City Team are currently agile working; however, full-time employees are required to attend their place of work at City Hall, Sunderland at least two days per week, so an element of your work may be undertaken from home. One day a week will be set aside for attending an educational institute, in person or online. There may potentially be a requirement to work unsociable hours on occasion.
For an informal discussion about this post, please contact the Digital Inclusion Lead. For further assistance, please contact Customer Enabling Services via email.
Important Information:
Applications should be made online. Please note that CVs are not accepted. All communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
Proud member of the Disability Confident employer scheme. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details, please go to Disability Confident.
Digital Inclusion Apprenticeship in Sunderland employer: Sunderland City Council
Sunderland City Council is an exceptional employer dedicated to fostering the growth of apprentices through a structured programme that combines hands-on experience with academic qualifications. With a supportive work culture, ongoing mentorship, and a commitment to employee wellbeing, you will have the opportunity to make a meaningful impact in community development while enhancing your digital skills in a collaborative environment. Join us at City Hall, Sunderland, where your contributions will help shape the future of our city.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Inclusion Apprenticeship in Sunderland
✨Maximise Your Local Education Network
Tap into your school or college’s career services as they often have connections with local education businesses, including potential apprenticeship opportunities. Attend any workshops or career fairs they host, as they can be a goldmine for meeting representatives from companies like Sunderland City Council.
✨Show Off Your Passion for Digital Learning
Get involved in online communities that focus on digital learning and education. Join forums, participate in webinars, and contribute to discussions on platforms like Twitter or LinkedIn. This not only gives you insider knowledge but also shows companies like Sunderland City Council that you're genuinely engaged in the field.
✨Be Ready for a Practical Assessment
Since this is an apprenticeship, be prepared to showcase your skills through practical assessments or tasks during interviews. Research common tasks in the digital-learning space and practice how you’d approach them, as this will help you stand out when applying to Sunderland City Council.
✨Craft Your Application for Impact
When applying for the apprenticeship, tailor your application to highlight any relevant skills or experiences you have with digital tools or teaching methods. Personalise it for Sunderland City Council, and don’t forget to express your enthusiasm for both education and technology!
We think you need these skills to ace Digital Inclusion Apprenticeship in Sunderland
Some tips for your application 🫡
Show Your Passion for Learning:When applying for an apprenticeship in digital learning and education, make sure to highlight your passion for education and technology. We want to see how motivated you are to grow and learn throughout your apprenticeship with us at Sunderland City Council.
Include Relevant Projects.:If you've worked on any tech-related projects or created educational content, definitely mention those! These can really demonstrate your skills and understanding of digital learning tools, which is crucial for the role of Digital Inclusion Apprenticeship.
Be Clear About What You Want to Learn:In your cover letter, don’t be shy about sharing what you hope to achieve during your apprenticeship. Whether it’s mastering certain tools or gaining teaching experience, we want to know how you plan to make the most of your time with us at Sunderland City Council.
Polish Your CV for Education:Make sure your CV highlights any relevant education or certifications that pertain to digital learning. This could include your coursework, any workshops you attended, or even online courses – anything that shows your dedication to the field and your readiness for an apprenticeship.
How to prepare for a job interview at Sunderland City Council
✨Show Your Passion for Digital Education
During the interview, let your enthusiasm for digital learning shine through. Share experiences where you've used online tools or platforms, or even projects where you created educational content. This will show Sunderland City Council that you're not just looking for any role, but you genuinely care about making a difference in the digital education space.
✨Prepare for Scenario-based Questions
Given that it's a digital learning role, expect scenario-based questions that will test your problem-solving skills. Think about situations where you've had to adapt to new technologies or engage with learners remotely. It’s all about demonstrating your ability to thrive in an ever-evolving digital environment!
✨Highlight Your Learning Agility
As an apprentice, you’ll need to show your eagerness to learn. Discuss any relevant courses you've taken, online certifications, or workshops that can highlight your commitment to professional growth. Let Sunderland City Council know you're ready to absorb knowledge like a sponge!
✨Familiarise Yourself with Digital Tools
Brush up on popular digital education tools that might be relevant to the role, such as LMS platforms, video conferencing tools, or content creation software. We might even get into technical discussions about these tools in the interview, so being able to articulate your thoughts and experiences with them will definitely give you an edge!
