Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enforce parking regulations and provide excellent customer service in the community.
- Company: Sunderland City Council, dedicated to serving local residents and businesses.
- Benefits: Full-time hours with flexible shifts and opportunities for professional development.
- Why this job: Work outdoors, engage with the community, and make a real difference.
- Qualifications: Strong communication skills and a commitment to customer care.
- Other info: Dynamic role with potential for career growth and training.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting opportunity for someone who enjoys working outdoors, and has the commitment and passion required to help to deliver a high-quality service. You will provide excellent customer care, within an important Council service that supports the day to day activities of local residents, businesses and visitors to the area. Civil Enforcement officers are the eyes and ears of the local community, carrying out a range of important tasks.
Key Responsibilities
- Carry out on and off street parking enforcement around the Sunderland City Council ward areas.
- Liaise with members of the public and give advice on parking issues and enforcement procedures ensuring that the Council’s customer care policy is adhered to at all times.
- Issue penalty charge notices to vehicles parked in contravention of the regulations.
Required Skills & Qualifications
- Communicate with customers and provide excellent people skills.
- Handle and diffuse difficult situations.
- Become a fully accredited Civil Enforcement Officer and achieve Certificate for Civil Enforcement Officers (Parking) or equivalent upon successful appointment.
- General standard of education.
- PC skills advantageous, as this role requires the use of various pieces of equipment, including CCTV.
Background Checks
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
Working Hours
Full time – Monday – Sunday, four days out of seven. Two tier shift pattern 7:00 am – 5:00 pm and 10:00 am – 8:00 pm. Contractual hours 7:00 am – 10:00 pm to cover events. Part time – to be discussed.
Contact
Informal discussion please contact Karen Stokoe – Karen.stokoe@sunderland.gov.uk
Applications must be completed on-line at northeastjobs.org.uk/sunderlandcitycouncil
Application Instructions
Please note that CVs are not acceptable. Applications must be completed on-line at the link above. All communication about your application for this post will be to the email address that you register with North East Jobs. This may include details of an online assessment you may need to complete and an invite to interview if you are short‑listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other method. Please remember to check your junk mail items.
Civil Enforcement Officer in Sunderland employer: Sunderland City Council
Contact Detail:
Sunderland City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer in Sunderland
✨Tip Number 1
Get to know the Sunderland area! Familiarise yourself with local parking regulations and hotspots. This will not only help you in interviews but also show your commitment to the role.
✨Tip Number 2
Practice your people skills! Role-play scenarios where you might need to handle difficult situations or provide advice to the public. The better you are at communicating, the more confident you'll feel during the interview.
✨Tip Number 3
Be ready for practical assessments! Since this role involves using equipment like CCTV, brush up on any relevant tech skills. We want you to shine when it comes to demonstrating your abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for updates – you don’t want to miss out on any important info about your application!
We think you need these skills to ace Civil Enforcement Officer in Sunderland
Some tips for your application 🫡
Show Your Passion for Customer Care: When filling out your application, let us know how much you care about providing excellent service. Share any experiences where you've helped others or resolved issues, as this role is all about supporting the community.
Be Clear and Concise: We want to see your personality shine through, but keep it straightforward! Make sure your answers are easy to read and get straight to the point. This will help us understand your skills and how they fit with the role.
Highlight Relevant Skills: Don’t forget to mention any experience you have with handling difficult situations or working outdoors. If you’ve got any PC skills, throw those in too! We love seeing how your background aligns with what we’re looking for.
Apply Through Our Website: Remember, applications need to be completed online at northeastjobs.org.uk/sunderlandcitycouncil. It’s super easy, and this way, we can keep everything organised and ensure you don’t miss any important updates about your application!
How to prepare for a job interview at Sunderland City Council
✨Know Your Role
Make sure you understand the key responsibilities of a Civil Enforcement Officer. Familiarise yourself with parking enforcement procedures and the importance of customer care in this role. This will help you answer questions confidently and show your commitment to delivering a high-quality service.
✨Show Off Your People Skills
Since this job involves liaising with the public, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully handled difficult situations or provided great customer service. This will highlight your ability to diffuse tension and maintain a positive interaction.
✨Get Acquainted with the Area
As you'll be working outdoors in Sunderland, it’s a good idea to familiarise yourself with the local area. Knowing key locations and common parking issues can give you an edge during the interview. It shows that you're proactive and genuinely interested in the community you'll be serving.
✨Prepare for Practical Scenarios
Expect to face situational questions during your interview. Prepare for scenarios related to parking enforcement and customer interactions. Practising how you would respond to these situations can help you articulate your thought process and decision-making skills effectively.
