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- Tasks: Prepare grave spaces and coordinate family burials across Sunderland's cemeteries.
- Company: Join the progressive Bereavement Services team at Sunderland City Council.
- Benefits: Opportunity to make a meaningful impact during emotional times for families.
- Why this job: Be part of a compassionate team providing essential support and service excellence.
- Qualifications: Customer service experience and a commitment to high standards required.
- Other info: Contact Ian Hammond for an informal chat about this rewarding role.
The predicted salary is between 36000 - 60000 £ per year.
Overview
An exciting opportunity exists to join the Bereavement Services team at Sunderland City Council and work within this progressive department.
Responsibilities
- Prepare grave spaces for private interments and cremated remains.
- Coordinate family burials across 10 cemeteries in Sunderland.
- Liaise with Funeral Directors and Memorial Masons to ensure service excellence for every service and every family.
- Oversee cremation processing at Sunderland crematorium as part of a duty rotation.
Qualifications
- Proven track record in delivery of customer service.
- Self-motivated and driven to achieve high standards.
- Commitment to service excellence, offering advice, support and care during what may be an emotional time for family and loved ones.
How to apply / Additional information
For an informal discussion please contact Ian Hammond on 0191 561 8131. Applications should be made online at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk. Please note that CVs are not acceptable. All communication regarding your application will be sent to the email address you registered online with North East Jobs, including invitations to online assessments and interviews if shortlisted. Please check your email inbox after the closing date for notifications, and check junk mail items.
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Senior Bereavement Technician employer: Sunderland City Council
Contact Detail:
Sunderland City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Bereavement Technician
✨Tip Number 1
Network like a pro! Reach out to people in the bereavement services field, whether through LinkedIn or local events. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and emotional support. We all know this role requires a sensitive touch, so be ready to showcase your empathy and problem-solving skills.
✨Tip Number 3
Research Sunderland City Council's values and recent projects. Showing that you understand their mission and how you can contribute will definitely set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your email for updates – you don’t want to miss out on any interview invites!
We think you need these skills to ace Senior Bereavement Technician
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what we're looking for in a Senior Bereavement Technician. Highlight the key responsibilities and qualifications in your application to show us you're the right fit.
Showcase Your Customer Service Skills: Since this role involves liaising with families during emotional times, it's crucial to demonstrate your proven track record in delivering excellent customer service. Share specific examples that highlight your experience and commitment to service excellence.
Be Personal and Compassionate: This isn't just another job; it's about supporting families through difficult times. Use your application to convey your empathy and understanding. Let us know how you can provide care and support to those in need.
Apply Through Our Website: Remember, we only accept applications made online at northeastjobs.org.uk/sunderlandcitycouncil. Make sure to follow the instructions carefully and keep an eye on your email for updates after you apply!
How to prepare for a job interview at Sunderland City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Bereavement Technician. Familiarise yourself with the processes involved in preparing grave spaces and coordinating family burials. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves liaising with families during emotional times, it's crucial to highlight your proven track record in delivering excellent customer service. Prepare examples from your past experiences where you've provided support and care, ensuring you convey empathy and professionalism.
✨Prepare Questions for the Interviewer
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the challenges faced by the Bereavement Services team, or how they measure service excellence. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions related to the role, such as how you would handle difficult situations with grieving families or coordinate with Funeral Directors. Practising your responses will help you feel more confident and articulate during the actual interview.
