At a Glance
- Tasks: Develop ICT skills while resolving user issues and supporting network access.
- Company: Join a supportive team at a leading organisation focused on your growth.
- Benefits: Gain a Level 3 qualification, enjoy wellbeing perks, and access development opportunities.
- Other info: Structured apprenticeship with ongoing support from experienced colleagues.
- Why this job: Kickstart your career in tech with hands-on experience and mentorship.
- Qualifications: Must be 16+, problem-solving mindset, and good communication skills.
The predicted salary is between 26509 - 26509 £ per year.
You will develop the skills needed for a successful career in ICT by working alongside experienced colleagues, at the same time as working towards a Level 3 Information Communications Technician qualification which will be delivered by Sunderland College (online programme).
What you will be doing:
- Resolving calls in accordance with set procedures and guidance.
- Investigating and assessing service user issues and requests to enable efficient processing and resolution of calls.
- Escalating calls to other technical resolvers and teams where required.
- Liaising with other technical staff to identify potential problems at the earliest opportunity.
- Maintaining network and application user access including the creation, amending and removing of permissions in accordance with corporate authorisation process.
- Providing support and guidance of the corporate computing environments and technologies.
- Basic network troubleshooting including checking connectivity of devices and related network settings.
- Connecting devices to the corporate wired and wireless networks and related troubleshooting.
- Verifying and updating of all records within the IT Service Management toolset, to ensure accuracy of records.
A structured apprenticeship programme with full support from a trained assessor to complete the qualification. A workplace mentor to provide on-going support. Access to numerous development opportunities. On-going support and encouragement from a knowledgeable and friendly team. A range of benefits that promote wellbeing and help you thrive - at work and in everyday life.
You cannot undertake an apprenticeship if you already have a higher qualification in the same subject. CVs will not be accepted. All communication about your application will be sent to the email address you registered with North East Jobs. This includes invitations to any online assessments and interviews if you are shortlisted. After the closing date, please check your email inbox (and junk folder) regularly for updates, as you may not be contacted by any other method.
Requirements:
- Ability to work independently and as an active member of a team.
- An aptitude towards problem solving, using logical analysis.
- An understanding of the importance of IT Security.
- Experience of using IT equipment with a good understanding of the benefits they bring.
- Ability to deliver high quality tailored services to meet needs and exceed expectations.
- Excellent oral and written communications skills with the ability to talk in a non-technical way to customers about ICT.
- Excellent interpersonal skills including collaborating and team working.
- Ability to be creative in working through problems and making decisions.
- Be 16 or over at the start of the apprenticeship.
- Not in full-time education.
- A UK citizen or have proof of right to work in the UK.
- Have lived in the UK/EEA for the last 3 years or more.
- Have the legal right to work in the UK for the full duration of the apprenticeship.
ICT Apprentice in Newcastle upon Tyne employer: Sunderland City Council
Join a dynamic team as an ICT Apprentice, where you will gain invaluable hands-on experience while pursuing your Level 3 qualification through Sunderland College. Our supportive work culture fosters personal and professional growth, offering mentorship from experienced colleagues and access to a variety of development opportunities, all within a friendly environment that prioritises employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Apprentice in Newcastle upon Tyne
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Sunderland City Council.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Sunderland City Council is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Sunderland City Council, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Sunderland City Council directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace ICT Apprentice in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Sunderland City Council want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Sunderland City Council, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Sunderland City Council
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
