Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage accounts and recover contributions in a fast-paced environment.
- Company: Sunderland City Council, dedicated to community welfare and support.
- Benefits: Permanent position with job security and opportunities for professional growth.
- Other info: Join a supportive team focused on maximising income and helping the community.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong numeracy, communication skills, and IT proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
Sunderland City Council are looking to recruit a permanent Income Management Officer to work within the Income Management Team. The successful applicant will manage a caseload of accounts relating to Adult Social Care raised on Controcc and SAP finance systems and deal with recovery of contribution based debt.
You should enjoy working in a busy, ever-changing environment with a varied workload and be able to manage your work within the required timescales. The main objective of the post is the maximisation of income by effective administration.
Knowledge of the Care Act 2014, debt recovery and Legal and Enforcement protocols would be advantageous. You will have excellent communication skills, be IT literate and competent in the use of Microsoft Office applications. You will need to have a high level of numeracy, good organisational skills, excellent customer service skills and be able to work to deadlines.
This post requires you to explain and deal with complicated information, negotiate and secure payments to achieve optimum collection rates but at the same time work accurately to achieve results.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
Income Management Officer employer: Sunderland City Council
Contact Detail:
Sunderland City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Sunderland City Council or similar organisations. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Care Act 2014 and debt recovery processes. We want you to be able to discuss these topics confidently, showing you’re not just a good fit but the perfect fit for the Income Management Officer role.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with Controcc and SAP finance systems if you can. Being able to demonstrate your tech-savviness during the interview will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Income Management Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with income management and any relevant systems like Controcc and SAP. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Income Management Officer role. Mention your understanding of the Care Act 2014 and your approach to debt recovery – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sunderland City Council
✨Know Your Stuff
Make sure you brush up on the Care Act 2014 and debt recovery processes. Familiarise yourself with the Controcc and SAP finance systems, as well as any relevant legal protocols. This knowledge will not only help you answer questions confidently but also show that you're serious about the role.
✨Show Off Your Communication Skills
Since this role involves explaining complicated information and negotiating payments, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated complex ideas in the past, especially in a customer service context.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and meet deadlines. Think of specific strategies or tools you use to stay organised, especially in a busy environment. This will reassure them that you can handle the varied workload effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about situations where you've had to recover debts or manage accounts, and be prepared to explain your approach and the outcomes.