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For Companies At a Glance
- Tasks: Manage accounts and recover contributions in a fast-paced environment.
- Company: Sunderland City Council, dedicated to community welfare and support.
- Benefits: Permanent position with job security and opportunities for professional growth.
- Why this job: Make a difference in people's lives while developing your skills in finance and administration.
- Qualifications: Knowledge of debt recovery and excellent communication skills required.
- Other info: Dynamic role with a varied workload and the chance to work in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Sunderland City Council are looking to recruit a permanent Income Management Officer to work within the Income Management Team. The successful applicant will manage a caseload of accounts relating to Adult Social Care raised on Controcc and SAP finance systems and deal with recovery of contribution based debt. You should enjoy working in a busy, ever-changing environment with a varied workload and be able to manage your work within the required timescales.
Responsibilities
- Maximise income by effective administration.
- Manage a caseload of Adult Social Care accounts raised on Controcc and SAP finance systems.
- Deal with recovery of contribution-based debt.
- Explain and deal with complicated information, negotiate and secure payments to achieve optimum collection rates while maintaining accuracy and timely delivery.
Qualifications and Skills
- Knowledge of the Care Act 2014, debt recovery and Legal and Enforcement protocols would be advantageous.
- Excellent communication skills, IT literacy and competence in Microsoft Office applications.
- High level of numeracy, good organisational skills, and excellent customer service skills.
- Ability to work to deadlines and handle a varied workload in a busy environment.
Additional Information
- This post is exempt from the Rehabilitation of Offenders Act 1974 and will be subject to a DBS check.
- Applications should be made online at northeastjobs.org.uk/sunderlandcitycouncil.
- For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk.
- CVs are not acceptable.
- All communication regarding the application will be sent to the email address registered online with North East Jobs, including invitations to online assessments and interviews if shortlisted. Please check your email after the closing date and check your junk mail items.
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Income Management Officer employer: Sunderland City Council
Contact Detail:
Sunderland City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Officer
✨Tip Number 1
Get to know the Income Management Team! Research their recent projects and challenges. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining complicated information, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Brush up on your knowledge of the Care Act 2014 and debt recovery protocols. Being well-versed in these areas will not only boost your confidence but also impress the interviewers with your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for any updates or invitations to assessments – you don’t want to miss out!
We think you need these skills to ace Income Management Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the Income Management Officer role involves and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Skills: When writing your application, highlight your relevant skills and experiences. If you've got knowledge of the Care Act 2014 or experience with debt recovery, make sure to mention it! We want to see how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website at northeastjobs.org.uk/sunderlandcitycouncil. It’s the best way to ensure we receive your application and can keep you updated on the process. Good luck!
How to prepare for a job interview at Sunderland City Council
✨Know Your Stuff
Make sure you brush up on the Care Act 2014 and debt recovery protocols. Understanding these will not only help you answer questions confidently but also show that you're serious about the role.
✨Show Off Your Communication Skills
Since this role involves explaining complicated information, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated complex ideas in the past.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and meet deadlines. Think of specific instances where you juggled multiple tasks effectively, as this will highlight your ability to thrive in a busy environment.
✨Familiarise Yourself with the Systems
If you have experience with Controcc and SAP finance systems, be prepared to talk about it. If not, do a bit of research to understand how they work, as this knowledge could set you apart from other candidates.