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- Tasks: Lead and manage Council Tax and Business Rates teams to enhance service delivery.
- Company: Sunderland City Council, dedicated to community service and improvement.
- Benefits: Competitive salary, professional development, and a commitment to fairness and equality.
- Other info: Join a vibrant team and engage with diverse stakeholders.
- Why this job: Make a real difference in local governance and support your community.
- Qualifications: Management qualification or significant experience in Council Tax and Business Rates.
The predicted salary is between 40000 - 50000 £ per year.
Sunderland City Council is recruiting two highly motivated and experienced Council Tax and Business Rates Operations Managers to support the delivery of the Council’s Revenues section.
Responsibilities
- Provide sound and robust leadership and management of the Council Tax Recovery, Business Rates, Reviews and Enforcement Teams.
- Deliver specialist technical advice and guidance to the Council, ensuring integrated working practices across all service areas to improve service delivery.
- Continuously develop and review service delivery plans and allocate resources to deliver key objectives, with a commitment to service excellence, continuous improvement, value for money and technology use within budgetary constraints.
- Ensure effective and efficient administration of all discounts and exemptions in Council Tax and Business Rates, and identify business‑critical events such as annual billing runs and debt recovery timetables.
- Deputise for the Revenues Manager as required.
- Engage a busy and vibrant team handling both internal and external customers, requiring excellent interpersonal communication, literacy, numeracy and customer service skills.
Qualifications
- Formal professional management qualification relevant to Council Tax and Business Rates, or significant relevant experience.
- Proven track record at senior‑level management and an in‑depth understanding of the challenges facing Council Tax and Business Rates.
- Demonstrated continued professional development.
- Commitment to fairness, equality and diversity in employment and service delivery.
- Confidence in managing people and navigating challenging conversations and situations.
Additional Information
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
Council Tax and Business Rates Operation Manager employer: Sunderland City Council
Contact Detail:
Sunderland City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax and Business Rates Operation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government or council sectors. Attend relevant events or webinars where you can meet people who might know about opportunities at Sunderland City Council.
✨Tip Number 2
Prepare for interviews by researching the latest trends in council tax and business rates management. We want you to show that you’re not just familiar with the basics, but that you’re also aware of the challenges and innovations in the field.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve successfully led a team or managed a project. Be ready to share these stories during interviews to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Sunderland City Council and contributing to their mission.
We think you need these skills to ace Council Tax and Business Rates Operation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Council Tax and Business Rates management. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Leadership Skills: As a Council Tax and Business Rates Operations Manager, leadership is key. Use your application to demonstrate your past experiences in leading teams and managing projects effectively. We love seeing examples of how you've driven service excellence!
Highlight Your Technical Knowledge: Don’t forget to mention your understanding of the technical aspects of Council Tax and Business Rates. We’re looking for someone who can provide sound advice and guidance, so share any relevant qualifications or experiences that showcase your expertise.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Sunderland City Council
✨Know Your Stuff
Make sure you brush up on the specifics of Council Tax and Business Rates. Understand the latest policies, challenges, and best practices in the field. This will not only show your expertise but also demonstrate your commitment to staying updated.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and handling challenging situations. Think about times when you successfully led a project or improved service delivery, as these stories will resonate well with the interviewers.
✨Communicate Effectively
Since this role involves engaging with both internal and external customers, practice your communication skills. Be ready to discuss how you would handle difficult conversations and ensure that you can convey complex information clearly and concisely.
✨Demonstrate Your Commitment to Improvement
Be prepared to talk about how you've contributed to continuous improvement in previous roles. Share specific examples of how you've implemented changes that led to better service delivery or efficiency, as this aligns perfectly with the council's objectives.