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- Tasks: Prepare grave spaces and coordinate family burials across Sunderland's cemeteries.
- Company: Join the progressive Bereavement Services team at Sunderland City Council.
- Benefits: Make a meaningful impact while supporting families during emotional times.
- Why this job: Help families through difficult moments and ensure service excellence.
- Qualifications: Customer service experience and a compassionate approach are essential.
- Other info: Opportunity to grow in a supportive and caring environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
An exciting opportunity exists to join the Bereavement Services team at Sunderland City Council and work within this progressive department.
Responsibilities
- Preparing grave spaces for private interments and cremated remains.
- Coordinating family burials throughout 10 cemeteries in Sunderland.
- Liaising with Funeral Directors and Memorial Masons to ensure service excellence for every service and every family.
- Overseeing cremation processing at Sunderland crematorium as part of a duty rotation.
Qualifications
- The successful candidate will have a proven track record in delivery of customer service.
- Self-motivated and driven to achieve high standards and committed to service excellence.
- Ability to offer advice, support and care during what may be an emotional time for family and loved ones.
How to apply / Contact
For an informal discussion please contact Nicky Raine or Ian Hammond on 0191 561 8131.
Applications should be made online at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk.
Please note that CVs are not acceptable.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
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Bereavement Services Technician (Cemeteries) employer: Sunderland City Council
Contact Detail:
Sunderland City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bereavement Services Technician (Cemeteries)
✨Tip Number 1
Network like a pro! Reach out to people in the bereavement services field, especially those connected to Sunderland City Council. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by understanding the emotional aspects of the role. Think about how you can demonstrate your ability to provide support and care during tough times. We want to see your empathy shine through!
✨Tip Number 3
Showcase your customer service skills! Be ready to share examples of how you've gone above and beyond for clients in the past. This is key for a role that requires liaising with families and funeral directors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your email for updates – we’ll be in touch about assessments and interviews!
We think you need these skills to ace Bereavement Services Technician (Cemeteries)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what we're looking for in a Bereavement Services Technician. Highlight the key responsibilities and qualifications in your application to show us you're the right fit.
Showcase Your Customer Service Skills: Since this role involves liaising with families during emotional times, it's crucial to demonstrate your customer service experience. Share specific examples of how you've provided support and care in previous roles to resonate with us.
Be Personal and Genuine: We appreciate authenticity! When writing your application, let your personality shine through. Share why this role matters to you and how you can contribute to our team’s mission of service excellence.
Apply Through Our Website: Don't forget to submit your application online at northeastjobs.org.uk/sunderlandcitycouncil. This ensures we receive your application directly and can keep you updated on the process. We can't wait to hear from you!
How to prepare for a job interview at Sunderland City Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Bereavement Services Technician. Familiarise yourself with the processes involved in preparing grave spaces and liaising with Funeral Directors. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Empathy and Care
Since this role involves working with families during emotional times, it's crucial to demonstrate your ability to offer support and care. Think of examples from your past experiences where you've provided excellent customer service or helped someone in a difficult situation. This will highlight your suitability for the position.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask about the team and the services provided. Inquire about how they ensure service excellence and what challenges they face. This shows that you're engaged and serious about contributing positively to their team.
✨Practice Your Responses
Anticipate common interview questions related to customer service and teamwork. Practise your responses, focusing on clarity and conciseness. You might also want to rehearse how you would handle specific scenarios related to bereavement services, as this will demonstrate your readiness for the role.
