At a Glance
- Tasks: Lead the housekeeping team to maintain a spotless and welcoming environment.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, discounts on food, and extra holiday for your birthday.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by creating memorable experiences for guests.
- Qualifications: Strong communication skills and experience in housekeeping management preferred.
The predicted salary is between 28000 - 34000 £ per year.
Overview
The Seaton Lane Inn, full of style and quirky charm, is perfectly situated in a spot that attracts both locals and visitors.
It’s a great place to relax, enjoy a drink, and soak in the surrounding community and vibrant energy.
The Inn Collection Group (ICG) is a multi-award-winning pubs with rooms company located across the North of England and Wales, delivering exceptional hospitality through respect, customer focus, warmth, and honesty with the goal of Making People Happy.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Paid breaks to rest and recharge.
- 50% off food at any of our Inns.
- Stay at any Inn during January, February, and March for £1.
- 1/3 off room bookings at our locations all year round.
- £50 on same-day bookings for spontaneous trips.
- 15% off bed and breakfast for loved ones.
- 24/7 confidential support via the Employee Assistance Programme.
- Tronc (tips) and Give-inn back scheme.
- Awarded Best Pub Employer at the Publican Awards.
- Head Housekeeper – County Durham, United Kingdom
As Head Housekeeper, you’ll bring a friendly, detail-oriented approach to maintain a spotless, welcoming environment.
You’ll remain calm under pressure, exceed guest expectations by responding promptly to requests, and uphold high standards throughout the property.
Responsibilities
- Oversee the cleaning of guest rooms and public areas.
- Report maintenance issues promptly and manage linen and supplies.
- Train and develop housekeeping staff; promote professionalism and punctuality.
- Follow safety guidelines and collaborate with the team to create memorable guest visits.
- Provide regular updates to the General Manager to ensure smooth operations.
Qualifications
- Excellent communication skills and a passion for delivering exceptional guest service.
- Ability to lead by example and manage a team effectively.
- Experience in housekeeping management or a similar role preferred.
About the role
This role provides leadership of the housekeeping team while balancing personal interests.
For more information about our housekeeping roles, watch Victorija’s video at https://careers. inncollectiongroup. com/join-inn
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Head Housekeeper in North East employer: Sunderland and Durham
The Inn Collection Group is an exceptional employer, offering a unique opportunity for aspiring chefs to kickstart their careers through the Chef Academy Apprentice programme. With hands-on training in a real kitchen and access to industry experts, employees benefit from a supportive work culture that prioritises skill development and confidence-building, all while earning a competitive wage. Located in the North of England, this programme not only provides a nationally recognised qualification but also fosters a sense of community among culinary professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper in North East
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sunderland and Durham. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sunderland and Durham
Don't be shy about reaching out to Sunderland and Durham directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Housekeeper in North East
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sunderland and Durham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sunderland and Durham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
