At a Glance
- Tasks: Welcome guests with a smile and ensure their experience is unforgettable.
- Company: Join an award-winning team recognised as the Best Pub Employer.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Great opportunities for personal growth and support through our Lead-Inn development programme.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 20000 - 22000 £ per year.
- Front of House Team Member – County Durham, United Kingdom
- You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish.
Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.
Responsibilities
- Greet guests and create a welcoming atmosphere.
- Take orders, serve dishes from the kitchen, and recommend drinks from our selection.
- Ensure guests have a positive experience from start to finish.
- Maintain professionalism and enthusiasm throughout each shift.
- Adapt to a fast‑paced environment and varied day‑to‑day tasks.
Qualifications
- Have a passion for customer service and a commitment to delivering exceptional experiences.
- Be energetic, personable, and able to work well in a fast‑paced environment.
- Hold a positive attitude, attentiveness, and passion for hospitality.
- Age‑related pay rates apply for Under 21s.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; paid breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Explore our beautiful locations with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same‑day bookings.
- Enjoy 15% off bed and breakfast for your loved ones.
- 24/7 confidential support is always available through our Employee Assistance Programme.
- Receive tips through our Tronc scheme.
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
- *Age‑related pay rates apply for Under 21s.*
- #J-18808-Ljbffr
Front Of House Team Member employer: Sunderland and Durham
The Inn Collection Group is an exceptional employer, offering a unique opportunity for aspiring chefs to kickstart their careers through the Chef Academy Apprentice programme. With hands-on training in a real kitchen and access to industry experts, employees benefit from a supportive work culture that prioritises skill development and confidence-building, all while earning a competitive wage. Located in the North of England, this programme not only provides a nationally recognised qualification but also fosters a sense of community among culinary professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sunderland and Durham. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sunderland and Durham
Don't be shy about reaching out to Sunderland and Durham directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Of House Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sunderland and Durham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sunderland and Durham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
