At a Glance
- Tasks: Handle premium sales enquiries and manage the booking process for match day experiences.
- Company: Join Sunderland AFC's passionate Commercial Team driving growth beyond the pitch.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for career development.
- Other info: Work in a collaborative atmosphere focused on community and sustainability.
- Why this job: Be part of a team enhancing fan experiences and building partnerships that matter.
- Qualifications: Experience in administration or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
About the Commercial Team: The Commercial Team at Sunderland AFC is dedicated to driving the club’s growth beyond the pitch. We are a passionate group focused on forging meaningful partnerships, enhancing fan experiences, and maximizing commercial opportunities through sponsorship, marketing, and merchandise. With a diverse set of skills and backgrounds, our team collaborates closely with local businesses and global brands to create innovative solutions that benefit both the club and our community. Our mission is to build a sustainable future for Sunderland AFC while ensuring our fans feel valued every step of the way.
The Opportunity: Responsible for handling inbound premium sales enquiries. The role includes managing the full booking process with clear follow-up communication to manage expectations. You will process premium and away ticket allocations, manage and respond to Zendesk enquiries, and keep all premium information and FAQs accurately updated within the system. The role also involves chasing and processing outstanding payments using accounts reports in line with club procedures.
Key Responsibilities:
- Support match day premium administration (client lists, table plans, dietary requirements, and ticket coordination).
- Maintain strong relationships across departments and support the Premium Sales Manager with sales initiatives, reporting, business development activity, digital updates, and monitoring match availability.
- Deliver high levels of customer satisfaction through pre- and post-match communication and feedback collection.
- Accurately record and manage bookings in line with club expectations, focusing on meeting and exceeding KPIs and ensuring full compliance with GDPR and data protection requirements.
What We Ask For:
- Previous experience in administration, customer service, sales support, or hospitality.
- Excellent communication and organisational skills.
- Strong attention to detail and ability to manage multiple tasks effectively.
- Confidence in using Microsoft Office, CRM systems, and booking platforms.
- Customer-focused approach with ability to build and maintain strong relationships internally and externally.
- Professional and proactive attitude with a clear understanding of GDPR and the importance of handling confidential information.
A Basic DBS from Sunderland AFC is required.
Premium Admin Executive in Sunderland employer: Sunderland AFC
Sunderland AFC is an exceptional employer that values its employees and fosters a collaborative work culture within the Commercial Team. With a focus on professional growth, team members are encouraged to develop their skills while contributing to meaningful partnerships and enhancing fan experiences. Located in a vibrant community, Sunderland AFC offers unique opportunities to engage with local businesses and global brands, making it a rewarding place to work for those passionate about sports and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Admin Executive in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Sunderland AFC. Attend events, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for the interview by researching the club’s recent initiatives and partnerships. Show us that you’re not just passionate about football but also about how Sunderland AFC is growing off the pitch. Tailor your answers to reflect our mission of enhancing fan experiences and building community relationships.
✨Tip Number 3
Practice your communication skills! Since the role involves managing customer enquiries and maintaining relationships, we suggest doing mock interviews with friends or family. Focus on articulating your thoughts clearly and confidently, as this will help you stand out during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in being part of the Sunderland AFC family. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Premium Admin Executive in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Premium Admin Executive role. Highlight any previous experience in administration, customer service, or sales support to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with Sunderland AFC and how you can contribute to our mission of enhancing fan experiences and driving growth.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your excellent communication skills. Whether it's through your writing style or how you present your experiences, let us see your ability to connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Sunderland AFC
✨Know Your Stuff
Make sure you understand Sunderland AFC's mission and values. Familiarise yourself with the Commercial Team's role in enhancing fan experiences and driving growth. This will show your genuine interest in the club and how you can contribute.
✨Showcase Your Skills
Prepare examples from your previous experience that highlight your administration, customer service, and sales support skills. Be ready to discuss how you've managed multiple tasks effectively and maintained strong relationships in past roles.
✨Be Customer-Focused
Demonstrate your customer-centric approach by sharing how you've handled inquiries or feedback in the past. Highlight any specific instances where you went above and beyond to ensure customer satisfaction, especially in a premium setting.
✨Get Tech-Savvy
Brush up on your knowledge of Microsoft Office, CRM systems, and booking platforms. Be prepared to discuss how you've used these tools in your previous roles to manage bookings and maintain accurate records, as this is crucial for the position.
