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- Tasks: Support ticket sales and enhance fan experiences for a leading football club.
- Company: Join a vibrant football club at the heart of fan engagement.
- Benefits: Flexible hours, dynamic environment, and the thrill of sports culture.
- Why this job: Be part of an exciting team that connects fans with their passion.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Availability for evening and weekend fixtures is essential.
The predicted salary is between 24000 - 36000 £ per year.
A leading football club in the United Kingdom is seeking a Customer Advisor to provide support for ticket sales and enhance fan experiences. The role involves:
- Sales of season tickets and match tickets
- Managing inquiries via phone and email
- Ensuring a positive supporter experience
Candidates should have:
- Customer service experience
- Strong communication skills
- A flexible attitude, including availability for home fixtures during evenings and weekends
This is an exciting opportunity to be at the heart of fan engagement in a vibrant sports environment.
Fan Experience & Ticketing Advisor in Sunderland employer: Sunderland AFC
Contact Detail:
Sunderland AFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fan Experience & Ticketing Advisor in Sunderland
✨Tip Number 1
Get to know the club inside out! Research their history, values, and recent news. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Practice your communication skills! Since this role is all about enhancing fan experiences, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and are familiar with the club's digital presence.
We think you need these skills to ace Fan Experience & Ticketing Advisor in Sunderland
Some tips for your application 🫡
Show Your Passion for Football: When you're writing your application, let your love for the game shine through! Mention any experiences you've had as a fan or in customer service roles related to sports. We want to see that you’re not just looking for a job, but that you genuinely care about enhancing the fan experience.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your relevant customer service experience and communication skills. We’re looking for someone who can connect with fans, so show us how you’ve done that in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the heart of fan engagement!
How to prepare for a job interview at Sunderland AFC
✨Know Your Stuff About the Club
Before the interview, do your homework on the football club. Familiarise yourself with their history, recent performances, and fan culture. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a role focused on enhancing fan experiences.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to ticket sales or fan inquiries. Practice responding to scenarios like handling a complaint about a ticket issue or managing a high volume of calls during peak times.
✨Demonstrate Flexibility and Passion
Since the role requires availability during evenings and weekends, be prepared to discuss your flexibility. Also, express your passion for football and how it drives your desire to enhance the supporter experience.
