At a Glance
- Tasks: Help restaurants onboard and maximise their use of our innovative payment solution.
- Company: Join sunday, a fast-growing tech company revolutionising restaurant payments.
- Benefits: Competitive salary, stock options, flexible work, and comprehensive health insurance.
- Other info: Great office location in London with opportunities for growth and creativity.
- Why this job: Be part of a dynamic team making dining experiences seamless and enjoyable.
- Qualifications: Experience in customer success or operations, with a passion for food and hospitality.
The predicted salary is between 27000 - 30000 £ per year.
About Us
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About The Role
As an Operations Associate for sunday, your ultimate goal is to help the team deliver the best experience to restaurateurs. Your scope starts when a restaurant decides to use our solution – you will handle the whole process of getting them set up on the platform, including providing them with tailor‑made QR codes, training the restaurant team, and then helping them make the most of our solution. You will also be responsible for keeping them happy and ensuring they maximise use of sunday. You will report to the Head of Operations and collaborate closely with the rest of the UK team to deliver on all targets and provide the best possible customer service. Join early, grow fast, and shape the journey.
Key Responsibilities
- Manage the end-to-end onboarding process & pipeline, ensuring thorough planning and preparation to ensure a successful onboarding.
- Make restaurant operations seamless through effective and efficient delivery of our product.
- Build menus for our Order & Pay and Hybrid Ordering solutions, based on requirements, and organize photoshoots liaising with our clients.
- Build on & maintain a frictionless onboarding experience, reducing lead time from signed to active and maximising adoption.
- Engage in the continuous improvement of the processes you and your teams build together.
- Drive sunday’s penetration in active restaurants by ideating on creative ways to get restaurants and diners to use our product.
- Solve issues through processes and have your ideas adopted and implemented globally.
About You
- 2-4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
- Project management skills: structured, reliable, detail-oriented, and able to communicate efficiently with all stakeholders.
- Passionate about the food and hospitality industry – background working in this sector would be ideal.
- Strong and persistent problem‑solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
- Owner and growth mentality – tackle challenges proactively and take ownership of new projects.
- Passion for food tech and an itch to roll‑up‑your‑sleeves and build.
- Experience of using InDesign/Canva is a plus.
What we Offer
- Salary: £27,000 to £30,000
- Stock Options
- A great office in the heart of London with a balance of in-person and remote work
- Free Vacation Policy
- 100% Employer‑Covered Health Insurance
Interview Process
- Share your story: Application with resume
- Phone screen interview
- Meet with the hiring manager
- Case study presented to future colleagues
- Meet with people from other departments and understand our culture
- Three reference checks from past managers
- Offer – we want you
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
Field Operations Associate - London employer: sunday
At sunday, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets hospitality. Our team enjoys a unique blend of flexibility with a free vacation policy, comprehensive health insurance, and stock options, all while contributing to a product that transforms the dining experience. With a strong focus on employee growth and collaboration, we empower our associates to take ownership of their projects and drive meaningful change in the food tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Associate - London
✨Tip Number 1
Get to know the company inside out! Research sunday's mission, values, and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and operations. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Operations Associate - London
Some tips for your application 🫡
Show Your Passion for Food Tech:Make sure to highlight your enthusiasm for the food and hospitality industry in your application. We love candidates who share our passion for food tech, so let that shine through in your cover letter and CV!
Tailor Your Experience:When writing your application, focus on your relevant experience in customer success or operational roles. We want to see how your background aligns with what we do at sunday, so be specific about your achievements and skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at sunday
✨Know Your Product Inside Out
Before your interview, make sure you understand sunday's payment solution thoroughly. Familiarise yourself with how the QR code system works and the benefits it brings to restaurants. This will show your passion for the product and help you answer questions confidently.
✨Showcase Your Customer Success Skills
Prepare examples from your past experience that highlight your customer success or account management skills. Think about specific situations where you improved a process or solved a problem for a client, especially in the food or hospitality sectors.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss challenges you've faced in previous roles and how you tackled them. Emphasise your ability to think on your feet and come up with creative solutions, as this is crucial for the Operations Associate role.
✨Engage with the Team Culture
During your interviews, ask questions about the team dynamics and company culture at sunday. This shows you're not just interested in the role but also in how you can fit into and contribute to the team. It’s all about building relationships!
