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For Companies At a Glance
- Tasks: Help restaurants onboard and maximise their use of our innovative payment solution.
- Company: Join sunday, a fast-growing tech company revolutionising restaurant payments.
- Benefits: Competitive salary, stock options, flexible work, and comprehensive health insurance.
- Other info: Great office in London with opportunities for growth and creativity.
- Why this job: Be part of a dynamic team shaping the future of food tech.
- Qualifications: Experience in customer success or operations, with a passion for hospitality.
The predicted salary is between 27000 - 30000 £ per year.
About Us
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About The Role
As an Operations Associate for sunday, your ultimate goal is to help the team deliver the best experience to restaurateurs. Your scope starts when a restaurant decides to use our solution – you will handle the whole process of getting them set up on the platform, including providing them with tailor‑made QR codes, training the restaurant team, and then helping them make the most of our solution. You will also be responsible for keeping them happy and ensuring they maximise use of sunday. You will report to the Head of Operations and collaborate closely with the rest of the UK team to deliver on all targets and provide the best possible customer service. Join early, grow fast, and shape the journey.
Key Responsibilities
- Manage the end-to-end onboarding process & pipeline, ensuring thorough planning and preparation to ensure a successful onboarding.
- Make restaurant operations seamless through effective and efficient delivery of our product.
- Build menus for our Order & Pay and Hybrid Ordering solutions, based on requirements, and organize photoshoots liaising with our clients.
- Build on & maintain a frictionless onboarding experience, reducing lead time from signed to active and maximising adoption.
- Engage in the continuous improvement of the processes you and your teams build together.
- Drive sunday’s penetration in active restaurants by ideating on creative ways to get restaurants and diners to use our product.
- Solve issues through processes and have your ideas adopted and implemented globally.
About You
- 2-4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
- Project management skills: structured, reliable, detail-oriented, and able to communicate efficiently with all stakeholders.
- Passionate about the food and hospitality industry – background working in this sector would be ideal.
- Strong and persistent problem‑solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
- Owner and growth mentality – tackle challenges proactively and take ownership of new projects.
- Passion for food tech and an itch to roll‑up‑your‑sleeves and build.
- Experience of using InDesign/Canva is a plus.
What we Offer
- Salary: £27,000 to £30,000
- Stock Options
- A great office in the heart of London with a balance of in-person and remote work
- Free Vacation Policy
- 100% Employer‑Covered Health Insurance
Interview Process
- Share your story: Application with resume
- Phone screen interview
- Meet with the hiring manager
- Case study presented to future colleagues
- Meet with people from other departments and understand our culture
- Three reference checks from past managers
- Offer – we want you
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
Field Operations Associate - London employer: sunday
Contact Detail:
sunday Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Associate - London
✨Tip Number 1
Get to know the company inside out! Research sunday's mission, values, and products. When you understand what makes us tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success and operations. Think about how your past experiences can showcase your problem-solving skills and ownership mentality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the sunday team!
We think you need these skills to ace Field Operations Associate - London
Some tips for your application 🫡
Show Your Passion for Food Tech: When you're writing your application, let us know why you're excited about the food tech industry. Share any relevant experiences or projects that highlight your passion and how you can contribute to our mission at sunday.
Tailor Your Resume: Make sure your resume reflects the skills and experiences that align with the Field Operations Associate role. Highlight your project management skills and any customer success experience, as these are key to what we’re looking for.
Be Clear and Concise: In your written application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you want to join our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at sunday
✨Know Your Product Inside Out
Before your interview, make sure you understand sunday's payment solution thoroughly. Familiarise yourself with how the QR code system works and the benefits it brings to restaurants. This will show your passion for the product and help you answer questions confidently.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your customer success or account management skills. Think about specific situations where you improved a process or resolved a problem for a client, especially in the food or hospitality sectors.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss challenges you've faced in previous roles and how you tackled them. Emphasise your ability to think on your feet and come up with creative solutions, as this is crucial for the Operations Associate role.
✨Engage with the Team Culture
During the interview, express your enthusiasm for working collaboratively. Research the company culture at sunday and be prepared to discuss how you can contribute to a positive team environment, as well as how you align with their values of simplicity and trust.