At a Glance
- Tasks: Engage with customers via phone, email, and chat to provide top-notch support.
- Company: Join a vibrant resort team that values friendly interactions.
- Benefits: Earn $17-$19 per hour plus perks like free ski passes and discounts.
- Other info: Flexible seasonal roles with opportunities for full-time or part-time work.
- Why this job: Perfect for outgoing individuals who love helping others and thrive in a fast-paced environment.
- Qualifications: Customer service experience is a plus, but not required; just bring your enthusiasm!
A Customer Care Agent is outgoing and friendly in nature and have the ability to interact with a wide range of people in a Contact Center setting. Customer Care Agents answer guest phone calls, emails, and web chats to provide resort information, support for on line purchases, resetting logins, and other basic technical needs. This position requires great attention to detail, the ability to read other people, and to give guidance based on the guests' wants and needs. A faster than average pace will be the norm for this position. There is a fair degree of change from day to day, as each phone call can present a new challenge, therefore the job requires a Customer Care Agent to shift from task to task quickly and maintain a sense of urgency. This is a seasonal position with opportunities for full-time or part-time, with shifts on Fridays, Saturdays, Sundays, Mondays and holidays.
A Customer Care Agent is outgoing and friendly in nature and have the ability to interact with a wide range of people in a Contact Center setting. Customer Care Agents answer guest phone calls, emails, and web chats to provide resort information, support for on line purchases, resetting logins, and other basic technical needs. This position requires great attention to detail, the ability to read other people, and to give guidance based on the guests' wants and needs. A faster than average pace will be the norm for this position. There is a fair degree of change from day to day, as each phone call can present a new challenge, therefore the job requires a Customer Care Agent to shift from task to task quickly and maintain a sense of urgency. This is a seasonal position with opportunities for full-time or part-time, with shifts on Fridays, Saturdays, Sundays, Mondays and holidays.
Responsibilities
- Working with complex systems and/or processes: Salesforce, RTP, Five9, Aspenware, & EZLinks.
- Sell, service, and provide support for all RTP/Aspenware Products (Season Pass, Tickets, Special Event Tickets, SnowSports Products, Equipment Rental Products etc).
- Support Guest Service, SnowSports School, and the Rental Department; answer incoming phone calls/cases that are guest service related.
- Answering questions and concerns with accurate information to satisfy the customers' questions and concerns.
- Communicate with guests to better understand their individual needs to provide them with the best service possible.
- Ability to multi-task and pay close attention to detail. Strong organizational skills are a must.
- Consistently carrying out the directions of a supervisor; sales coaching.
- Guide callers through troubleshooting, navigating the company’s web site, or using the products or services.
- De-escalate situations involving dissatisfied customers; offering patient assistance and support.
- Solving new or unfamiliar problems; tactfully avoiding disagreements or conflicts. Making decisions independently.
- Assuring compliance with laws and company policies and regulations; being responsible for the security of company property.
- Provide support to other departments through job sharing when needed.
Qualifications
- Previous customer service experience and knowledge of RTP, Salesforce, Five9, and Aspenware is preferred but not required.
Compensation & Benefits
- Wages range from $17 to $19 per hour, depending on experience and qualifications.
- Team Member Perks include:
- Free Ski Pass and access to other Boyne Resorts
- Resort discounts on dining, retail, lodging, and spa
- Eligibility for affordable team member housing
Contact Center Customer Care Agent in Newry employer: Sunday River Resort
The Jordan Spa at Sunday River Resort is an exceptional employer, offering a unique opportunity to work in a serene mountain environment while providing top-notch spa services. With a strong focus on employee wellness and professional growth, team members enjoy flexible scheduling, competitive compensation, and exclusive resort benefits, including free skiing and golf. Join a collaborative and supportive team dedicated to creating memorable experiences for guests and fostering personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Center Customer Care Agent in Newry
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Sunday River Resort.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Sunday River Resort.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Sunday River Resort.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Sunday River Resort!
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Sunday River Resort, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Sunday River Resort!
How to prepare for a job interview at Sunday River Resort
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Sunday River Resort that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Sunday River Resort during this peak time and how you can be an asset to their team.
