At a Glance
- Tasks: Support clients in using our payment tools and ensure a smooth onboarding experience.
- Company: Join Sunday, a fast-growing fintech revolutionising restaurant payments.
- Benefits: Competitive salary, stock options, flexible work, and comprehensive health insurance.
- Other info: Dynamic team with opportunities for rapid career growth across markets.
- Why this job: Be at the forefront of innovation and help shape customer experiences.
- Qualifications: Experience in onboarding or customer support, strong communication skills, and tech-savvy.
The predicted salary is between 32000 - 38000 £ per year.
About Us
Sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, Sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About the Role
As a Customer Onboarding Specialist, you are at the heart of Sunday’s growth. Your mission is to support newly signed clients through the configuration of their tools and the adoption of Sunday’s products, in order to ensure an optimal experience from day one and throughout the customer journey. You will work closely with the Sales and Account Management teams to transform every signed opportunity into a lasting partnership, whilst directly impacting product adoption and net revenue, two key indicators of Sunday's growth. This role allows you to join a young, fast‑growing team with great career development prospects. Initially, you will be responsible for onboardings on the French market, with the goal of quickly extending your scope to the British market and ultimately to the American market. As a true project manager, you will oversee all technical and administrative steps, from account creation and hardware configuration through to handover to Account Managers. Join early, grow fast, and shape the journey!
Key Responsibilities
- Administrative and Financial Management: Manage the creation of the client account in our tools: Locker, Salesforce and our Zeus back‑office. Configure the client's billing account on Chargebee for subscription management. Fully manage the verification process (KYC/KYB) on Checkout.com by collecting legal documents (KBIS, RIB, ID) and completing the information form to activate payments.
- Technical and Hardware Configuration: Ensure the technical integration between Sunday and the client's point‑of‑sale (POS) software. Create and order personalised QR codes (design, table plan) via our internal tools. Manage the ordering of payment terminals (card readers), ensuring the correct configuration of the client's payment contracts. Adapt Sunday's solution configurations according to the restaurant's operational needs, making full use of your product knowledge to ensure an optimal setup.
- Personalisation and Settings: Configure all Sunday solutions according to the restaurant's specific requirements: customization of the payment page appearance, menu settings (creating categories, adding photos and descriptions), and tipping rules (Sunday Tipping). Synchronise POS menus with the Sunday dashboard and create customised versions where needed.
- Client Relations and Training: Act as the primary point of contact for the client throughout the entire onboarding phase, communicating clearly and proactively on progress. Organise and lead training sessions for directors, managers and their teams to ensure full adoption and optimal use of our tools (Dashboard, card readers, Sunday for Staff application).
- Coordination, Collaboration and Continuous Process Improvement: Work hand in hand with Sales and Account Managers to ensure a smooth handover of information and a launch that meets the client's expectations. Identify friction points and blockers in our onboarding processes, propose concrete solutions, and contribute to the improvement of our documentation and methods.
About You
- Experience: You have at least one successful experience in a similar role (Onboarding, Technical Support, Customer Success, Project Management) within a SaaS or technology environment.
- Rigour and Precision: As a Fintech, it is important that every step is executed with rigour. This rigour not only ensures the reliability of processes, but also contributes to ensuring a high level of product adoption by the client, maximising net revenue generated and preventing any risk of churn.
- Technical Proficiency: You are curious and comfortable with digital tools (CRMs such as Salesforce, back‑office platforms, etc.) and have the ability to understand and explain simple technical integrations.
- Organisational Skills: You are able to manage several onboarding projects simultaneously, prioritise your tasks effectively and meet deadlines.
- Excellent Communication: Your interpersonal skills, patience and ability to explain things clearly allow you to build a relationship of trust with clients and train them effectively.
- Problem‑Solving: You are proactive, self‑sufficient and able to diagnose synchronisation or configuration issues and provide a quick solution.
- Team Spirit: You enjoy working collaboratively with different teams to achieve a common goal.
What we Offer
- Salary: £32K to £38K
- Stock Options
- A great office in the heart of London with a balance of in‑person and remote work
- Free Vacation Policy
- 100% Employer‑Covered Health Insurance
Sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
Customer Onboarding Specialist in London employer: Sunday App, Inc
At Sunday, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets simplicity. As a Customer Onboarding Specialist, you'll enjoy a competitive salary, stock options, and comprehensive health insurance, all while contributing to a culture that values collaboration, personal growth, and the drive to exceed expectations. Join us to be part of a fast-growing team with ample opportunities for career advancement as we expand our reach across international markets.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sunday App, Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sunday App, Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sunday App, Inc:Your cover letter is your chance to shine! Tell us why you want to work at Sunday App, Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sunday App, Inc!
How to prepare for a job interview at Sunday App, Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
