At a Glance
- Tasks: Help restaurants onboard and maximise their use of our innovative payment solution.
- Company: Join sunday, a fast-growing tech company revolutionising restaurant payments.
- Benefits: Competitive salary, stock options, flexible work, and comprehensive health insurance.
- Other info: Great office location in London with opportunities for growth and creativity.
- Why this job: Be part of a dynamic team making dining experiences seamless and enjoyable.
- Qualifications: Experience in customer success or operations, with a passion for food tech.
The predicted salary is between 27000 - 30000 £ per year.
About Us
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About the Role
As an Operations Associate for sunday, your ultimate goal will be to help the team deliver the best experience to restaurateurs. Your scope of action will start when a restaurant decides to use our solution - you will handle the whole process of getting them set up on the platform, including providing them with tailor‑made QR codes, training the restaurant team and then helping them make the most of our solution. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple! You will then be responsible for keeping them happy and making sure they maximise use of sunday. You will report to the Head of Operations and will collaborate closely with the rest of the UK team to ensure that we are delivering on all our targets and providing the best possible customer service. Join early, grow fast, and shape the journey!
Key Responsibilities
- Manage the end to end onboarding process & pipeline, ensuring thorough planning and preparation to ensure a successful onboarding.
- Make restaurant operations seamless through effective and efficient delivery of our product.
- Build menus for our Order & Pay and Hybrid Ordering solutions, based on requirements and organise photoshoots liaising with our clients.
- Build on & maintain a frictionless onboarding experience, reducing lead time from signed to active and maximising adoption.
- Engage in the continuous improvement of the processes you and your teams build together.
- Drive sunday’s penetration in active restaurants by ideating on creative ways to get restaurants and diners to use our product.
- Solve issues through processes and have your ideas adopted and implemented globally.
About You
- 2-4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
- Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
- Passionate about the food and hospitality industry - background working in this sector would be ideal.
- Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
- Owner & growth mentality - you will need to tackle challenges proactively and be able to take ownership of new projects.
- Passion for food tech and an itch to roll-up-your-sleeves and build.
- Experience of using InDesign/Canva is a plus.
What we Offer
- Salary: £27,000 to £30,000
- Stock Options
- A great office in the heart of London with a balance of in‑person and remote work
- Free Vacation Policy
- 100% Employer-Covered Health Insurance
Interview Process
- Share your story: Application with resume
- Let's get to know each other through a phone screen interview
- Meet with the hiring manager
- Impress your future colleagues with a case study
- Meet with people from other departments and understand our culture
- 3 reference checks from past managers
- Offer: we want you
Thank you for taking the time to apply, and looking forward to getting to know you!
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
Field Operations Associate - London employer: Sunday App, Inc
At sunday, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of London. With a focus on employee growth, we provide opportunities for professional development, alongside competitive benefits such as stock options, a free vacation policy, and comprehensive health insurance. Join us to be part of a dynamic team that values simplicity and ownership, while making a meaningful impact in the food tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Associate - London
✨Tip Number 1
Get to know the company inside out! Research sunday's mission, values, and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your past experiences align with the role of Operations Associate. Be ready to share specific examples of how you've tackled challenges and improved processes in previous jobs.
✨Tip Number 4
Don't forget to follow up! After your interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Operations Associate - London
Some tips for your application 🫡
Show Your Passion for Food Tech:When writing your application, let your love for the food and hospitality industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about making restaurant operations smoother with our tech!
Be Clear and Structured:We appreciate a well-organised application! Make sure your resume and cover letter are easy to read and clearly outline your relevant experience. Highlight your project management skills and how they relate to the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your resume and cover letter to reflect the specific responsibilities and requirements mentioned in the job description. Show us why you’re the perfect fit for the Field Operations Associate role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at sunday!
How to prepare for a job interview at Sunday App, Inc
✨Know Your Stuff
Before the interview, dive deep into sunday's mission and values. Understand how their payment solution works and think about how your experience in customer success or operations can contribute to making restaurant operations seamless.
✨Show Your Passion for Food Tech
Make sure to express your enthusiasm for the food and hospitality industry during the interview. Share any relevant experiences you have, whether it's working in restaurants or using tech solutions in food service, to demonstrate your genuine interest.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples where you've tackled challenges in previous roles, especially in fast-paced environments. Be ready to discuss how you identified issues and implemented effective solutions.
✨Engage with the Team
During the interview, show your collaborative spirit. Ask insightful questions about the team dynamics and how you can contribute to improving processes. This will highlight your owner mentality and willingness to work closely with others to drive success.
