At a Glance
- Tasks: Help restaurants onboard and maximise their use of our innovative payment solution.
- Company: Join sunday, a fast-growing tech company revolutionising restaurant payments.
- Benefits: Competitive salary, stock options, health insurance, and flexible work arrangements.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team making dining experiences seamless and enjoyable.
- Qualifications: Experience in customer success or operations, with a passion for food tech.
The predicted salary is between 27000 - 30000 £ per year.
About Us
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About the Role
As an Operations Associate for sunday, your ultimate goal will be to help the team deliver the best experience to restaurateurs. Your scope of action will start when a restaurant decides to use our solution - you will handle the whole process of getting them set up on the platform, including providing them with tailor‑made QR codes, training the restaurant team and then helping them make the most of our solution. You will then be responsible for keeping them happy and making sure they maximise use of sunday. You will report to the Head of Operations and will collaborate closely with the rest of the UK team to ensure that we are delivering on all our targets and providing the best possible customer service.
Key Responsibilities
- Manage the end to end onboarding process & pipeline, ensuring thorough planning and preparation to ensure a successful onboarding.
- Make restaurant operations seamless through effective and efficient delivery of our product.
- Build menus for our Order & Pay and Hybrid Ordering solutions, based on requirements and organise photoshoots liaising with our clients.
- Build on & maintain a frictionless onboarding experience, reducing lead time from signed to active and maximising adoption.
- Engage in the continuous improvement of the processes you and your teams build together.
- Drive sunday’s penetration in active restaurants by ideating on creative ways to get restaurants and diners to use our product.
- Solve issues through processes and have your ideas adopted and implemented globally.
About You
- 2-4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
- Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
- Passionate about the food and hospitality industry - background working in this sector would be ideal.
- Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
- Owner & growth mentality - you will need to tackle challenges proactively and be able to take ownership of new projects.
- Passion for food tech and an itch to roll-up-your-sleeves and build.
- Experience of using InDesign/Canva is a plus.
What we Offer
- Salary: £27,000 to £30,000
- Stock Options
- A great office in the heart of London with a balance of in‑person and remote work
- Free Vacation Policy
- 100% Employer-Covered Health Insurance
Interview Process
- Share your story: Application with resume
- Let's get to know each other through a phone screen interview
- Meet with the hiring manager
- Impress your future colleagues with a case study
- Meet with people from other departments and understand our culture
- 3 reference checks from past managers
- Offer: we want you
Thank you for taking the time to apply, and looking forward to getting to know you!
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
Field Operations Associate - London in City of Westminster employer: Sunday App, Inc
At sunday, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London that fosters innovation and collaboration. With a focus on employee growth, we provide opportunities for professional development, alongside competitive benefits such as stock options, comprehensive health insurance, and a unique free vacation policy. Join us to be part of a dynamic team that is revolutionising the food tech industry while enjoying a balanced approach to work and life.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Associate - London in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research sunday's mission, values, and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the case study! Since you'll be showcasing your problem-solving skills, practice with real-world scenarios related to restaurant operations. This will help you think on your feet and impress your future colleagues.
✨Tip Number 4
Don't forget to follow up! After your interviews, send a quick thank-you note to express your appreciation. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Operations Associate - London in City of Westminster
Some tips for your application 🫡
Show Your Passion for Food Tech:When writing your application, let your enthusiasm for the food and hospitality industry shine through. We love candidates who are excited about food tech and can demonstrate how their background aligns with our mission at sunday.
Be Structured and Detail-Oriented:We appreciate a well-organised application! Make sure to highlight your project management skills and attention to detail. This will show us that you can handle the complexities of onboarding restaurants seamlessly.
Tailor Your Experience:Don’t just list your past roles; connect them to what we do at sunday. Explain how your experience in customer success or operations can help us deliver the best experience to restaurateurs. We want to see how you can contribute!
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It helps us keep track of all applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sunday App, Inc
✨Know Your Product
Before the interview, make sure you understand sunday's payment solution inside and out. Familiarise yourself with how it works, its benefits for restaurants, and any recent updates. This will show your passion for the food tech industry and your commitment to helping restaurateurs succeed.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled challenges in customer success or operations. Highlight specific situations where you identified problems and implemented effective solutions, especially in a fast-paced environment like the food industry.
✨Demonstrate Project Management Prowess
Be ready to discuss your project management skills. Share how you've successfully managed onboarding processes or similar projects, focusing on your attention to detail and ability to communicate effectively with various stakeholders.
✨Engage with the Team Culture
During your interviews, ask questions that reflect your interest in the team culture at sunday. Show that you're not just looking for a job, but that you want to be part of a collaborative environment. This will help you connect with your future colleagues and demonstrate your enthusiasm for the role.
