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- Tasks: Support fellow motoring enthusiasts with tailored insurance advice and assistance.
- Company: Join Shannons, Australia's leading insurance provider for car and motorcycle lovers.
- Benefits: Enjoy flexible shifts, competitive salary, and perks like discounts at 400+ retailers.
- Why this job: Connect with like-minded people while making a real difference in customers' lives.
- Qualifications: Passion for vehicles, strong communication skills, and a commitment to training and shifts.
- Other info: Hybrid work setup with comprehensive training provided; apply now to chase your passion!
Take the next step. Be part of something bigger at Suncorp.
Drive your career forward with Shannons – Join our team of Motor Enthusiasts in Newcastle!
We’re looking for motoring enthusiasts to join Shannons in part-time roles with flexible shift options (see below).
At Shannons, we don’t just insure vehicles — we live and breathe them. Join a team of genuine enthusiasts who share their passion daily, helping customers protect what they love most.
This isn’t just a job, it’s your chance to connect with like-minded people, share your passion, and make a real difference.
What you’ll do
As a Motor Enthusiast Underwriter, you’ll use your motoring knowledge to support customers who care deeply about their vehicles — just like you. From providing tailored advice to protecting their pride and joy, your expertise will make all the difference.
You’ll be responsible for:
- Handling inbound calls from fellow enthusiasts and delivering expert advice with genuine enthusiasm
- Helping customers find tailored insurance cover or update their existing policy whilst making the complex, simple
- Share your passion for all things motoring in every conversation and connect authentically with customers about their vehicles
- Navigating multiple digital systems efficiently to provide accurate and timely support
- Use a balanced scorecard framework to meet achievable performance targets and quality standards
- Completing 7 weeks full-time comprehensive onsite training to set you up for success
What you’ll bring
- A well-developed passion for vehicles and the ability to engage authentically and professionally with our enthusiast customer base
- Clear, confident communication skills with the ability to simplify complex information
- Strong technical proficiency and the ability to navigate multiple systems
- A growth mindset, enthusiasm to contribute to a collaborative team, and drive to achieve personal and team targets
- Full commitment to the nominated shift pattern and full-time 7-week training program
- A suitable home workspace or willingness to set one up for hybrid working
Shift Options
We’re currently recruiting for part-time positions in Newcastlewith the following shift options:
- Option 1: Mon, Tues, Thurs, Fri – 30 hours per week – start window 8am-10am
- Option 2: Mon, Tues, Wed, Fri – 30 hours per week – start window 8am-10am
- Option 3: Fri, Sat, Sun, Mon, Tues – 30 hours per week – start window 9am-10am on weekends and 8am-10am on weekdays
- Option 4: Tues, Wed, Thurs, Fri, Sat – 25 hours per week – start window 9am-11am on weekends and 8am-11am on weekdays
*Enjoy 100% weekend loading — after 12pm Saturday and all-day Sunday
‘Start window’ means your rostered start time may vary within the listed hours. You must be able to fully commit to the shift option selected.
What we can offer you
- Competitive salary: $69,440 package (including super) – pro rata for part time hours
- Additional incentives: Penalties on eligible shifts & performance-based incentives
- Work-life balance: Flexible work options — 50% in office, 50% work from home
- Leave benefits: 20 weeks paid parental leave, emergency response leave, military service leave
- Perks & discounts: Discounts across 400+ major retailers
- Community & giving back: Paid volunteer leave, matched giving through our community programs
As this role will be a combination of onsite attendance and work from home you will need to be set up accordingly. You will be provided with a Suncorp laptop; however, you must organise the following:
- Good quality internet connection,
- Ergonomic set up including keyboard
- Mouse,
- Desk,
- Chair and a private space.
Shannons is Australia’s leading insurance provider for motoring enthusiasts. We are also one of Australia’s leading motorcycle insurance providers and support more than 1,200 car and motorcycle enthusiasts’ events throughout Australia every year.
We are proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring out customers peace of mind when it matters most.
Chase the sun, apply online today.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
Advertised: 02 Jul 2025 AUS Eastern Standard Time
Applications close: 15 Jul 2025 AUS Eastern Standard Time
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Join Shannons part-time in Newcastle and turn your motoring passion into a career. Hybrid work, great team culture & real customer impact.
Join Shannons part-time in Newcastle and turn your motoring passion into a career. Hybrid work, great team culture & real customer impact.
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Customer Service Specialist (Motoring Enthusiast) employer: Suncorp
Contact Detail:
Suncorp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Motoring Enthusiast)
✨Tip Number 1
Show your passion for motoring in every interaction. When networking or during interviews, share personal stories about your experiences with vehicles. This will help you connect authentically with the team at Shannons, who value genuine enthusiasm.
✨Tip Number 2
Familiarise yourself with the insurance products offered by Shannons. Understanding their services and how they cater to motoring enthusiasts will allow you to speak confidently about how you can contribute to the team.
✨Tip Number 3
Prepare to discuss your technical proficiency with digital systems. Since the role involves navigating multiple platforms, being able to demonstrate your comfort with technology will set you apart from other candidates.
✨Tip Number 4
Be ready to showcase your communication skills. Practice simplifying complex information related to insurance and vehicles, as this is crucial for helping customers understand their options clearly and effectively.
We think you need these skills to ace Customer Service Specialist (Motoring Enthusiast)
Some tips for your application 🫡
Show Your Passion: In your application, make sure to highlight your enthusiasm for motoring. Share personal experiences or stories that demonstrate your love for vehicles and how it connects with the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, technical proficiency, and any relevant customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your genuine interest in working with Shannons. Mention specific aspects of the company that resonate with you and why you want to be part of their team.
Prepare for Potential Questions: Think about possible interview questions related to customer service and motoring knowledge. Prepare thoughtful responses that showcase your expertise and ability to connect with customers authentically.
How to prepare for a job interview at Suncorp
✨Show Your Passion for Motoring
Make sure to express your genuine enthusiasm for vehicles during the interview. Share personal stories or experiences that highlight your love for motoring, as this role is all about connecting with fellow enthusiasts.
✨Demonstrate Clear Communication Skills
Practice simplifying complex information related to insurance and vehicles. The ability to communicate clearly and confidently will be crucial when helping customers understand their options.
✨Familiarise Yourself with Digital Systems
Since the role involves navigating multiple digital systems, it’s a good idea to brush up on your technical skills. Be prepared to discuss any relevant experience you have with similar systems or software.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of examples where you've successfully resolved issues or provided excellent service, especially in a motoring context.
