Practice Manager (London)

GP Practice Manager

Location: Kensington

Job Type: Full-time, On Site

Salary: £50,000–£55,000 per annum, plus performance-related bonuses

Benefits:

• Paid overtime for additional hours worked beyond contracted hours
• Contributory company pension scheme
• Pension
• Discounted food and refreshments on site
• Supportive, friendly team environment

About the Practice

Our client is an established private GP practice in Kensington that provides personalised, high-quality healthcare to families, local residents, businesses, and international patients.

Role Overview

As Practice Manager, you will play a pivotal role in the smooth running of a busy, three-doctor private GP practice. You will be responsible for the overall management and administration of the practice, ensuring the highest standards of patient care and regulatory compliance.

Key Responsibilities

• Practice Operations: Oversee the day-to-day running of the practice, including clinic scheduling, appointment bookings, and supervising two practice administrators.
• CQC & Clinical Governance: Lead on all aspects of CQC compliance, clinical governance, and quality assurance, ensuring the practice meets and exceeds regulatory standards.
• Leadership: Provide strong leadership and direction to the administrative team, fostering a collaborative and positive working environment.
• Reception & Administration: Undertake front-of-house duties as required, including answering phones, handling billing and payments, managing correspondence, and responding to emails.
• HR & Payroll: Manage HR functions such as recruitment, onboarding, performance reviews, and payroll administration.
• Financial Management: Prepare monthly and annual accounts, manage banking, and liaise with the accountant for end-of-year financial reporting. Knowledge of accounting software for profit and loss and payroll is essential.
• IT & Systems: Maintain and develop IT systems to enhance efficiency and service delivery; ensure data security and compliance with GDPR.
• Patient Experience: Ensure all patients receive a warm, professional, and seamless experience from first contact to follow-up.

Candidate Profile

• Experience: Minimum 5 years as a Practice Manager in a private GP (essential) , with demonstrable experience in CQC management and compliance.

Skills:

• Strong leadership and people management skills
• Excellent organisational and multitasking abilities
• High level of IT proficiency, with experience in practice management software
• Sound financial acumen, with experience using accounting software for profit and loss and payroll
• Exceptional communication and interpersonal skills
• Calm, proactive, and solutions-focused approach
• Attention to detail and ability to work independently

• • Desirable: Experience in accounting, HR, and payroll is preferred.